On-Line BBCR User Guide - BT Wholesale

Child Order Line Progress Report-This report will give the progress of theManage Install Module or Extn Kit order line.This report will display the following attributes:Order id, Parent Order Line Number, Number, Child Order Line Number, ManageInstall Module, Extn Kit, Line Item Status, Line Item Sub Status, CancelledReason.FaultsFault Action Summary – Use this report to see a total count of all faults, count(Copper) i.e. count of all non FTTC faults and count (Fibre) i.e. count of all FTTCfaults grouped by Action (e.g. SMC,SP etc). You can also drill down on the valuesfor more detail.This report will support WBC/21 CN Services related information.Fault Date Search - You can use this report to search for faults reported betweena specified date range or closed between a specified date range.This report will support WBC/21 CN Services related information.Fault Delta Report - Use this report in order to either view all faults which havebeen updated within a specified time window from the last database refresh orview details of faults which have had changes to a specified column within agiven timeframe from the last database refresh.This report will support WBC/21 CN Services related information.Fault History Search - Use this report to view details of historical faults (i.e. closedfaults over 13 weeks earlier and within in the last two years, of report being run).You can search by Service ID, Network ID or Telephone No.This report will support WBC/21 CN Services related information.Network ID is masked for WBC/21 CN Services.Fault Reason Summary – Run this report to see a total count of all faults, count(Copper) i.e. count of all non FTTC faults and count (Fibre) i.e. count of all FTTCfaults grouped by the fault reason. You can also drill down on the values for moredetail.This report will support WBC/21 CN Services related information.Fault Search by Criteria - Use this report to search for faults by selecting thefollowing criteria, Fault Action, Fault Reason, Fault With, Fault Clear, Exchange,Product, Access Technology (this dropdown is enabled only when user selectsWBC End User Access (EUA) from the Product dropdown), Look at new faultsonly (i.e. faults raised today.), Look At SFI2 Faults Only.PAGE 128 OF 271