On-Line BBCR User Guide - BT Wholesale

Previous ChangesSP Billing Exception Date Search Reports updated to accept a date range:Billing Transaction CSV updated to include the following Parameter:Product Type, Invoice Number, Pending Billable Transactions/Billable Errors,Download Option(All Billing Transactions, All Billing Errors, All BillingTransactions and Errors) and Billing Period consisting of from date and to date.Provide with MAC order type, as part of this functionality two new fields will beavailableProvide Type which will inform you whether the order was generated against acurrent ADSL service or a current LLU MPF serviceCease Type, this identifies if the cease is a PSTN Cease, LLU transfer pstncease or eCo xml cease generated by BT for a same day cease ADSL to SMPFOrder Matching Reference field , this reference is provided when you raise asimultaneous order it is the code provided to align the broadband order to thepstn orderTAGS on the Line two new fields Provision on Cease flag determines whether aProvide Order is linked to an existing cease order and Customer Enquiry Date,this is the date after which you can enquire about the progress of an order, thedate will include the time taken to complete the cease and progression of theprovide ordersReview Date. Review Date is associated to BT Wholesale receiving a delaynotification from our supplier. This notification will be passed onto our customersin the form of structured notes along with a expected review date for when afurther update (where appropriate) from our supplier on the orders progress canbe obtained. Any calls received prior to this review date will receive the sameinformation as is present on the order at that timeMovers Flag Part of the simultaneous provide order process denotes whether theend user is a current broadband customer and is moving addressPrevious ChangesInstallation DN will be displayed when the sub status is installed for simultaneousordersADSL Order Matched is to be removed on simultaneous ordersDelay reasons suspended are highlighted in blue (see page 31)UpliftWe will continue to report delays to you as normal via BBCR, however the sevenReasons no longer reported will be remapped using the following rules:1) If we do not receive confirmation from Openreach on day 2 of a provisionorder, this will be reclassified by BBCR as “Awaiting Routing”.2) If we do not receive a confirmation of order completion from Openreach by theCustomer Agreed Date (CAD), this will be reclassified by BBCR as “Waiting JobClosure”.PAGE 67 OF 271