On-Line BBCR User Guide - BT Wholesale

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Our Business as Usual processes will continue to ensure that we update you onchanges to your order status.ASE Change Type is included in the following <strong>BBCR</strong> Order Reports as part ofChange Type field.New data item „ASE‟ in the „Change Type‟ field as part of Advanced Servicesfunctionality.the rationale behind this change is to isolate the Advanced Services Orders fromthe other generic non Advanced Services type orders. When CP's start offeringAdvanced Services (i.e. an assured rate BB connection that guarantees aminimum line speed) to their customers then they will need to raise theappropriate orders and be able to track them. This change type puts all these ASorders into a single bucket so they can be easily tracked. By selecting all Orderswith an ASE change type the CP will see all its Advanced Services Orders andnot the other unrelated orders.Change_type is not a new field, it already exits with a set of change_type valuesthat can be selected to filter the orders, we are just introducing a newchange_type value of ASE, so as well as all the existing change_types that cancurrently be selected, the user will be able (if desired) to select the ASEchange_type.Order Summary ScreenOrder Detail Record ViewOrders Column AdministrationOrders Email AdministrationOrder Delta ReportOrder Search by CriteriaNow ASE will be displayed with the following Change Types.PRODUCTDOMAINEU ROUTERSPCARE LEVELVPAdvanced Services reportsBilling Transaction CSVUse this report to download all billed transactions and/or Billing Errors records fora selected Geneva Invoice OR to download of all Billable Transactions and/orBilling Errors that are pending inclusion in an invoice.The following selectable parameters are available to drive the report :PAGE 68 OF 271
Product Type, Invoice Number, Pending Billable Transactions/Billable Errors,Download Option(All Billing Transactions, All Billing Errors, All BillingTransactions and Errors) and Billing Period Date range.SP Billing Exceptions Date Search – New online report that gives visibility ofbilling transactions that have been identified as exceptions.Report data items displayed :Sequence Number, Transaction ID, Request Type, Product Service ID,Service Provider Name, Action Date, Success Code, Reason Code, SessionIdentifier, Policy Requested, Start Time Requested, End Time Anticipated,Start Time Actual, End Time Actual, Exception Code, Exception Desc, Date OfError, Update Timestamp, Product Name, BIP Error DescQoS Session Report - New report which identifies the number of sessionrequests made for a Service Provider, based on Service Id. Reports bothSuccessful and Failed sessions with failures further grouped by Reason Codes.Reports will be available in both tabular and graphical formats.The following parameters are available to determine the report content/format:Request Type, Temp Request, Service Id, Report Type (Daily, Weekly, Monthly),and Date parameters (Day, Week, Month, Year) Product Type, and Report(Table, Graph).Report data items displayed :Transactions (Success and Failure) with associated Count and Percentage (%) oftotal number of requests. Drilldown is available for each Transaction type to thedetail data. Detail fields displayed : Sequence Number, Batch Date, TransactionId, Request Type, Product Service Id, Service Provider Id, Action Date, SuccessCode, Reason Code, Reason Description, Product Name, Policy Requested,Start Time Requested, End Time Anticipated, Start Time Actual, End Time Actual,Exchange Name.Network ID is masked for WBC/21 CN Services.The failure section is divided into two parts separating counts for “Failure ofRequest” and “ Notifications”.The Report Title „Session Requests per SP‟ is renamed to „QoS Session Report‟.Bandwidth per SP - New report for displaying the amounts of concurrentbandwidth used by each SP on daily and monthly basis. The daily report willdisplay the total bandwidth in Mbits/Sec aggregated on an hourly basis.The following parameters are available to determine the report content/format :Report Type (Daily, Weekly, Monthly), and Date parameters (Day, Month, Year)and Report (Table, Graph).PAGE 69 OF 271
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User GuideCommunication Providers -
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IndexDocument HistoryIssue Date Rea
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Site Access ProblemNew Appointment
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15.9 Feb200815.9a March200815.9b Ma
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the “Upstream” field.16.3e July
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WBC Allocation-Apportionment16.7a N
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16.11b March2009Inclusion of the fo
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2009 Report” report will display
Page 17 and 18: 16.15a October200916.15b December20
Page 19 and 20: and Cancellation ReasonAlso in the
Page 21 and 22: 3.Fault Category has been added int
Page 23 and 24: Order Detail Record ViewOrder Progr
Page 25 and 26: Appointment Slot, Proposed Upper Co
Page 27 and 28: IntroductionThis document is design
Page 29 and 30: Each application for access will be
Page 31 and 32: It is possible to give users access
Page 33 and 34: Confirmation Required, Customer Upp
Page 35 and 36: Order Changes ReportOrder History S
Page 37 and 38: Order History DetailOrder Changes R
Page 39 and 40: Also in the detail report of Order
Page 41 and 42: 1. Change in data format of “Park
Page 43 and 44: Fault Summary ScreenFault Progress
Page 45 and 46: RaisedRejectedAcceptedFault FoundCa
Page 47 and 48: System Name and the Volume Name of
Page 49 and 50: Removal of “Installation DN or Te
Page 51 and 52: Addition of four new data items in
Page 53 and 54: May 2008 - 16.2e ChangesPlease note
Page 55 and 56: 1) Order Summary Screen.2) Order De
Page 57 and 58: 1. Bandwidth per SP Summary graph i
Page 59 and 60: All the Orders and Faults reports h
Page 61 and 62: Cease type : This the type of Cease
Page 63 and 64: WBMC Order Delta Report.WBMC Order
Page 65 and 66: BBEUnnnnnnnn (in addition to presen
Page 67: Previous ChangesSP Billing Exceptio
Page 71 and 72: Users With Throttle To Subscription
Page 73 and 74: eport file may be excessively large
Page 75 and 76: The report will default to current
Page 77 and 78: „Line Item Sub Status‟ is renam
Page 79 and 80: WBC Aggregation Point Access Author
Page 81 and 82: The „WBC Aggregation Point Order
Page 83 and 84: Path Order Detailed Report” user
Page 85 and 86: The „WBC Aggregation Point Fault
Page 87 and 88: WBC Aggregation Point Fault History
Page 89 and 90: Aggregation Point Fault Detail Reco
Page 91 and 92: WBC Extension Path Fault Action Sum
Page 93 and 94: WBC Extension Path Fault Delta Repo
Page 95 and 96: Date, Customer Reference, End User
Page 97 and 98: Case ID, Progress Date, Reported Da
Page 99 and 100: Date, Original Delivery Date, CRD A
Page 101 and 102: Exchange Name, XML Batch Number, EP
Page 103 and 104: Customer Line Item Reference, Inter
Page 105 and 106: view details of orders which had ch
Page 107 and 108: Line Item Type, Old Product, VPI 2
Page 109 and 110: (Bytes), WBC Real Time Bandwidth Co
Page 111 and 112: weeks older. User can also drill do
Page 113 and 114: The „Order Pipeline Detail‟ wil
Page 115 and 116: Reports AvailableReports You Can Ru
Page 117 and 118: Reports will be available in both t
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Cancelled or Completed over 13 week
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c) The following new reports displa
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Period Type - Select from the drop
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Save - Choose this button to save y
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Order Delta Report - Use this repor
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(Note restriction on dates to 10 da
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AS Policy Information - Use this re
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Column TitleBilling Account /Custom
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Column TitleCancelledReason (Cont
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Column TitleColumnAvailabilityPossi
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Column TitleCustomerAgreed Date /Cu
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Column TitleCustomerEnquiry DateCus
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Column TitleCustomerReference /Cust
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Column TitleDelay Reason(Conti)Colu
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Column TitleDelay StatusColumnAvail
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Column TitleDomain Name 5eCo OrderN
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Column TitleLine Item SubStatus / L
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Column TitleMAC Key /MigrationAutho
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Column TitleOrder StatusColumnAvail
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Column TitleProduct / ProductNameCo
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Column TitlePAT RequiredPAT IP Addr
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Column TitleProgress DateProvide Ty
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Column TitleReview DateService IDSe
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Column TitleColumn Possible Entries
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Column TitleReal TimePacket DropsRe
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Column TitleCustomer BillingAccount
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Column TitleOriginalCustomer NameOr
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Column TitleUpstreamBandwidthCP Nam
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Column TitleMultipleMigrationutiliz
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Column Title ColumnAvailabilityEnd
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Column TitleReason for Changeof Dat
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Column Title ColumnAvailabilityVP_P
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Column Title ColumnAvailabilityVCI-
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Column TitleCreated ByColumnAvailab
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Column Title ColumnAvailabilityCeas
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Column TitleOR RejectionMessageProj
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Column TitleMigration ReasonInstall
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Column TitleRateBandUSRateBandDSInt
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Column TitleCustomerAppointmentChan
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Column Title ColumnAvailabilityOnly
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Column TitleColumnAvailabilityExpla
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Column Title ColumnAvailabilityFaul
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Column Title ColumnAvailabilityInst
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Column TitleFirst AppointmentDateAg
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Column Title ColumnAvailabilityPark
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Column Title Possible Entries Forma
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Page 241 and 242:
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Product Family Migration SummaryMig
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WBMC Order Delayed SummaryWBMC Orde
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How Do I Get Help?If you have any d
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fig 4Order Search by Criteria Scree
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Fig 6 Fault Reason SummaryThe fault
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UPLIFT CHANGESFig 8 Order detail re
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Once you have selected the Ts and C
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You can select by month, year and w
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Provisions Centrals Details2 - VP-P
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By clicking on the Order No the use
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Total number of faults cleared with
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The Hyperlink from the area 7(Marke
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Data FieldsCustomer Order NumberAlp
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Nameof thepersonaccessis fore-maila
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PAGE 271 OF 271
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