Thesis beheer en exploitatie Zoresto - Saxion Hogescholen

Inhoudsopgave
Voorwoord.......................................................................................................................................................................................3
Samenvatting ..................................................................................................................................................................................6
1. Inleiding.......................................................................................................................................................................................7
1.1. Aanleiding.............................................................................................................................................................................7
1.2. Achtergronden......................................................................................................................................................................7
1.2.1. Ziekenhuisgroep Twente..............................................................................................................................................8
1.2.2. Facilitair bedrijf..............................................................................................................................................................8
1.2.3. Afdeling horeca..............................................................................................................................................................9
1.2.4. Commerciële bezoekersrestaurants ..........................................................................................................................10
1.3. Toekomstvisie .....................................................................................................................................................................12
1.4. Projectdoelstelling ..............................................................................................................................................................12
1.5. Leeswijzer............................................................................................................................................................................13
2. Onderzoeksopzet......................................................................................................................................................................14
2.1. Onderzoeksdoelstelling.....................................................................................................................................................14
2.2. Onderzoeksvragen .............................................................................................................................................................14
2.3. Onderzoeksmethoden........................................................................................................................................................15
3. Huidige situatie ........................................................................................................................................................................16
3.1. Beheer...................................................................................................................................................................................16
3.2. Exploitatie............................................................................................................................................................................17
4. Theoretisch kader / onderzoek...............................................................................................................................................18
4.1. Beheerconstructie ...............................................................................................................................................................18
4.2. Exploitatieconstructie.........................................................................................................................................................28
4.3. Kwalitatief rendement .......................................................................................................................................................35
4.4. Conclusie theoretisch kader / onderzoek ........................................................................................................................38
5. Methodologische verantwoording ........................................................................................................................................39
5.1. Afbakening..........................................................................................................................................................................39
5.2. Onderzoeksstrategie...........................................................................................................................................................39
5.3. Halfgestructureerde topic interviews ..............................................................................................................................40
5.4. Beperkingen onderzoek.....................................................................................................................................................41
5.5. Betrouwbaarheid ................................................................................................................................................................42
5.6. Validiteit ..............................................................................................................................................................................42
6. Resultaten empirisch (veld) onderzoek................................................................................................................................44
6.1. Kernlabel eigen beheer / in-house ..................................................................................................................................44
6.2. Kernlabel uitbesteding / outsourcing.............................................................................................................................44
6.3. Kernlabel personeel..........................................................................................................................................................45
6.4. Kernlabel concept .............................................................................................................................................................46
6.5. Kernlabel zorgbranche.....................................................................................................................................................46
6.6. Kernlabel exploitatieconstructie .....................................................................................................................................47
6.7. Kernlabel kwaliteit ...........................................................................................................................................................48
6.8. Kernlabel rendement........................................................................................................................................................48
6.9. Kernlabel huurconstructie...............................................................................................................................................49
6.10. Kernlabel samenwerkingsconstructie............................................................................................................................49
Thesis beheer en exploitatie Zoresto Nicolien Nusselder 4