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User Guide - Mks.com

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Professional Services<br />

The hours of operation for Customer Care are as follows:<br />

Professional Services<br />

North America: 8:00 A.M. to 8:00 P.M., Monday to Friday, Eastern<br />

Standard Time (GMT-5)<br />

United Kingdom: 9:00 A.M. to 5:30 P.M., Monday to Friday, British<br />

Standard Time (GMT)<br />

Germany: 9:00 A.M. to 5:30 P.M., Monday to Friday, West Europe<br />

Standard Time (GMT+1)<br />

A successful configuration management system is not built on software<br />

alone. At MKS, our professional services team is <strong>com</strong>mitted to<br />

understanding the ever changing development environments of our<br />

clients. The professional services team can provide training, upgrade,<br />

migration, implementation, and installation services that meet your unique<br />

requirements.<br />

MKS professional services can help guide you through process analysis,<br />

software installation, source code archive migration, and product and<br />

process training for the entire suite of MKS products—MKS Source<br />

Integrity Enterprise Edition, MKS Integrity Manager, MKS Implementer<br />

for iSeries, and MKS Code Integrity Enterprise. This ensures that the<br />

implementation of your new solution goes smoothly, while allowing your<br />

developers to make progress on critical projects.<br />

The professional services team can truly add value to your MKS<br />

technology investment by providing the following services:<br />

process assessment<br />

best practice consultation<br />

migration services<br />

upgrade services<br />

implementation services<br />

education and training<br />

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