Case Record Storage and Retrieval Services RFP (Part I)

APPENDIX B: STATEMENT OF WORK
TABLE OF CONTENTS
TITLE
PAGE
PREAMBLE ................................................................................................................ 131
1.0 SCOPE OF WORK OVERVIEW ................................................................................ 132
1.1 Contractor Personnel .............................................................................. 132
1.2 County Personnel ................................................................................... 133
1.3 Quality Control ........................................................................................ 134
1.4 Quality Assurance Plan .......................................................................... 134
1.5 Hours of Operation ................................................................................. 135
2.0 COUNTY FURNISHED ITEMS .................................................................................. 137
2.1 Cultural Awareness/Sensitivity Training .................................................. 137
2.2 Civil Rights Training ................................................................................ 137
2.3 Child Abuse Training .............................................................................. 137
2.4 Elder Abuse ............................................................................................ 137
2.5 County Furnished Materials .................................................................... 137
2.6 Messenger Services for the Department of Children and Family
Services .................................................................................................. 137
3.0 CONTRACTOR FURNISHED ITEMS .......................................................................... 138
3.1 Personnel ............................................................................................... 138
3.2 Equipment, Supplies, and Materials ....................................................... 139
3.3 Storage Space ........................................................................................ 139
3.4 Designated Site for Department of Children and Family Services .......... 139
3.5 Physical and Access Security ................................................................. 139
3.6 Inventory System .................................................................................... 140
3.7 Posted Materials ..................................................................................... 141
3.8 Training ................................................................................................... 141
4.0 SPECIFIC TASKS & DELIVERABLES ....................................................................... 141
4.1 Initial Transfer, Inventory, Storage and Tracking of records
and boxes for all Case Records .............................................................. 141
4.2 Contractor Provided Messenger Pick Up & Delivery Service .................. 143
4.3 Receipt, Storage, Retrieval and Refiling Requirements for Open
& Closed Case Records and Special Invoice Records ........................... 146
4.4 Receipt, Storage, Retrieval and Refiling Requirements for Boxes
of In-Home Supportive Services (IHSS) Timesheets, Boxes of
CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012
129