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Case Record Storage and Retrieval Services RFP (Part I)

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APPENDIX B: STATEMENT OF WORK<br />

NO DELETION OF INFORMATION SHALL BE MADE<br />

FROM CONTRACTOR’S INVENTORY SYSTEM IN<br />

CONNECTION WITH PERMANENT REMOVAL OF<br />

CASE OR SPECIAL INVESTIGATION RECORDS OR<br />

ANY BOXES.<br />

4.6.3 Permanent Removal of Boxes Upon Termination or Expiration of<br />

the Contract<br />

Upon termination or expiration of the Contract or upon dem<strong>and</strong><br />

from County, <strong>and</strong> with receipt of written instructions from County,<br />

Contractor shall identify, remove, palletize <strong>and</strong> stage on its loading<br />

dock (or shipping area) all Boxes of DPSS <strong>Case</strong> or Special<br />

Investigation <strong>Record</strong>s, Boxes of IHSS Timesheets, Boxes of<br />

GR/NAFS or GR/NACF <strong>Case</strong> <strong>Record</strong>s/Documents <strong>and</strong> Boxes of<br />

Court/Audit <strong>Case</strong> <strong>Record</strong>s in a manner acceptable to County, <strong>and</strong><br />

at no cost to County, except as provided in Sample Contract<br />

Section 8.0, Subsection 8.54 (Termination for Convenience of the<br />

County).<br />

4.6.3.1 Contractor shall update its Inventory System to<br />

accurately reflect all <strong>Case</strong> <strong>and</strong> Special Investigation<br />

<strong>Record</strong>s <strong>and</strong> all Boxes of IHSS Time Sheets, GR/NAFS<br />

or GR/NACF <strong>Case</strong> <strong>Record</strong>s/Documents <strong>and</strong> Court/Audit<br />

<strong>Case</strong> <strong>Record</strong>s placed on its loading dock for pick-up by<br />

County <strong>and</strong> provide County with an electronic listing of<br />

all such data in a readily readable file format.<br />

4.6.3.2 Contractor shall assist <strong>and</strong> work with County <strong>and</strong> its<br />

designated movers in establishing <strong>and</strong> meeting transfer<br />

schedules <strong>and</strong> timetables. County, or County’s<br />

designee, shall provide moving staff <strong>and</strong> necessary<br />

equipment to transfer its records off the Contractor’s<br />

dock. (Sample Contract Section 8.0, Paragraph 8.10,<br />

Completion of Contract).<br />

4.7 Performance Outcome Measures<br />

Consistent with the County’s goal of administering programs <strong>and</strong> services<br />

with specific <strong>and</strong> measurable outcomes, these Contracted services include<br />

Performance Outcome Measures that are consistent with the County’s<br />

organizational effectiveness goals.<br />

The overall vision of the <strong>Case</strong> <strong>Record</strong> <strong>Storage</strong> <strong>and</strong> <strong>Retrieval</strong> <strong>Services</strong><br />

Contract is to ensure that service delivery systems are efficient, effective <strong>and</strong><br />

goal oriented <strong>and</strong> to help strengthen the County’s fiscal capacity. The<br />

following goals were developed with this ultimate vision in mind.<br />

CASE RECORD STORAGE AND RETRIEVAL SERVICES (<strong>RFP</strong>) 2012 159

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