Case Record Storage and Retrieval Services RFP (Part I)

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TECHNICAL EXHIBITS C-1 APPENDIX C: SOW TECHNICAL EXHIBITS (Page 8 of 9) Consideration to Hire GAIN/GROW participants Sample Contract, Standard Terms and Conditions, Section 8.18 Active effort to consider GAIN/GROW participants for employment. Contractor provides effort to consider GAIN/GROW participants for employment. 0% $25 per occurrence. Permanent Removal of Stored Records/Documents Attachment A, Statement of Work, Section 4.6 Contractor removes cases for destruction and at termination of contract. Contractor stages requested inventory boxes on loading dock for destruction, as instructed by County. Inventory system updated, and records exempted from destruction are reboxed. Contractor works with County, at end of Contract, to transfer inventory. All inventory loaded on the dock, in keeping with timetables & Inventory System updated to reflect transferred records/boxes. 0% $500 per workday. Regular Pick-up and Delivery Stops and Emergent Delivery Attachment A, Statement of Work, Sections 4.2.1, 4.2.3 and 4.2.5.1 Messenger Provided Service Messenger picks up and delivers records and documents within ½ hour of scheduled arrival time at each office location and picks up a minimum of all records and boxes at each location 125 records and 2 boxes at each office location. Regular request are delivered in 3 workdays and emergent requests are delivered in 1 workday. 3% $10 per occurrence. CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 172
TECHNICAL EXHIBITS C-1 APPENDIX C: SOW TECHNICAL EXHIBITS (Page 9 of 9) Release of Records/Documents Attachment A, Statement of Work Section 4.5 Records/ Documents Released Authorized Personnel to Contractor releases records/documents only to persons authorized at County office locations or otherwise by CCA or a valid court order. Subpoenas directed to DPSS headquarters. 0% $50 per occurrence. Performance Measures Attachment A, Statement of Work Section 4.7 Contractor ensures adherence Performance Measures to Contractors shall ensure that 100 percent of pickup and deliveries occur within ½ hour of the scheduled arrival time at each office location, for 1) Open Case Records, 2) Closed Case Records, 3) Special Investigation Records, 4) Boxes of IHSS Timesheets, 5) Boxes of GR/NAFS OR GR/NACF Records/Documents, 6) Boxes of Court/Audit Case Records. Contractor shall ensure that for 100 percent of the time, the lesser of the actual number of case records and boxes or 125 records and 2 boxes are picked up at each office location. 5% $1000 per each performance measure not met for the semi-annual monitoring period Contractor shall ensure that 100 percent of regular case requests are delivered in three workdays and that 100 percent of emergent requests are delivered in 1 workday. CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 173
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REQUEST FOR PROPOSALS FOR CASE RECO
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TABLE OF CONTENTS 2.10 Jury Service
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TABLE OF CONTENTS D-15 Charitable C
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GENERAL INFORMATION 1.0 GENERAL INF
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GENERAL INFORMATION ‣ Q: ‣ R: T
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GENERAL INFORMATION 1.10 Contact wi
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GENERAL INFORMATION record, with th
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GENERAL INFORMATION recommend to th
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GENERAL INFORMATION Angeles County.
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COUNTY POLICIES AND PROGRAMS and im
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COUNTY POLICIES AND PROGRAMS 2.10.1
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COUNTY POLICIES AND PROGRAMS progra
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PROPOSAL SUBMISSION REQUIREMENTS 3.
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PROPOSAL SUBMISSION REQUIREMENTS
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PROPOSAL SUBMISSION REQUIREMENTS In
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SELECTION PROCESS AND EVALUATION CR
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APPENDIX A: SAMPLE CONTRACT RECITAL
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APPENDIX A: SAMPLE CONTRACT 8.38 LI
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Case Record Storage and Retrieval Services RFP (Part I)

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