Case Record Storage and Retrieval Services RFP (Part I)

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APPENDIX A: SAMPLE CONTRACT 8.9.4 If, at any time, the Contractor wishes to change the Contractor’s policy, the Contractor shall submit proposed changes to the County for approval before implementation. 8.9.5 The Contractor shall preliminarily investigate all complaints and notify the County’s Contract Administrator of the status of the investigation within five business days of receiving the complaint. 8.9.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.9.7 Copies of all written responses shall be sent to the County’s Project Manager within three business days of mailing to the complainant. 8.10 Completion of Contract Prior to the expiration of this Contract, the Contractor shall allow County or the newly selected Contractor, a minimum of 60 calendar days transition period, to ensure the orderly transition of the Contractor’s services to the County or the newly selected Contractor without additional costs to County. Contractor shall continue to process work timely/accurately so that the operation is current at expiration of Contract. If Contractor fails to adhere to the above work and standards, the County shall have the right to withhold up to one hundred percent (100%) of the last two months’ payments owed Contractor. 8.11 Compliance With Applicable Laws 8.11.1 In the performance of this Contract, Contractor shall comply with all applicable Federal, State and local laws, rules, regulations, ordinances, directives, guidelines, policies and procedures, and all provisions required thereby to be included herein, are hereby incorporated by this reference. These shall include but are not limited to: 1. California Welfare & Institutions Code 2. California Department of Social Service (CDSS) Manual of Policies and Procedures 3. California Department of Social Services Operational Manual 4. Social Security Act CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 Page 86
APPENDIX A: SAMPLE CONTRACT 5. State Energy and Efficiency Plan (Title 24, California Administrative Code) 6. Clean Air Act (Section 306, 42USC 1857 (h) 7. Clean Water Act (Section 508, 33USC 1368) 8. Executive Order 11738 an Environmental Protection Agency Regulations (40 CFR Part 15) 9. Equal Employment Opportunity (EEO) {Executive Order 11246 Amended by Executive Order 11375 and supplemented in Department of Labor Regulations, 41 CFR, Part 60} 10. Various State regulations and releases listed on several attached Exhibits. 11. Federal redgulations governing TANF 8.11.2 Contractor shall maintain all licenses required to perform the Contract. 8.11.3 Contractor shall indemnify, defend, and hold harmless County, its officers, employees, and agents, from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses, including, without limitation, defense costs and legal, accounting and other expert, consulting or professional fees, arising from, connected with, or related to any failure by Contractor, its officers, employees, agents, or Subcontractors, to comply with any such laws, rules, regulations, ordinances, directives, guidelines, policies, or procedures, as determined by County in its sole judgment. Any legal defense pursuant to Contractor’s indemnification obligations under this Paragraph 8.11 shall be conducted by Contractor and performed by counsel selected by Contractor and approved by County. Notwithstanding the preceding sentence, County shall have the right to participate in any such defense at its sole cost and expense, except that in the event Contractor fails to provide County with a full and adequate defense, as determined by County in its sole judgment, County shall be entitled to retain its own counsel, including, without limitation, County Counsel, and reimbursement from Contractor for all such costs and expenses incurred by County in doing so. Contractor shall not have the right to enter into any settlement, agree to any injunction or other equitable relief, or make any admission, in each case, on behalf of County without County’s prior written approval. CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 Page 87
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REQUEST FOR PROPOSALS FOR CASE RECO
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TABLE OF CONTENTS 2.10 Jury Service
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TABLE OF CONTENTS D-15 Charitable C
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GENERAL INFORMATION 1.0 GENERAL INF
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GENERAL INFORMATION ‣ Q: ‣ R: T
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GENERAL INFORMATION 1.10 Contact wi
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GENERAL INFORMATION record, with th
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GENERAL INFORMATION recommend to th
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GENERAL INFORMATION Angeles County.
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COUNTY POLICIES AND PROGRAMS and im
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COUNTY POLICIES AND PROGRAMS 2.10.1
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COUNTY POLICIES AND PROGRAMS progra
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PROPOSAL SUBMISSION REQUIREMENTS 3.
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PROPOSAL SUBMISSION REQUIREMENTS bo
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PROPOSAL SUBMISSION REQUIREMENTS
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PROPOSAL SUBMISSION REQUIREMENTS 3.
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PROPOSAL SUBMISSION REQUIREMENTS b.
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APPENDIX B: STATEMENT OF WORK 2.0 C
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APPENDIX B: STATEMENT OF WORK Syste
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APPENDIX B: STATEMENT OF WORK 4.2.4
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APPENDIX B: STATEMENT OF WORK made
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APPENDIX B: STATEMENT OF WORK All B
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APPENDIX B: STATEMENT OF WORK When
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APPENDIX C: SOW TECHNICAL EXHIBITS
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1.0 PERFORMANCE REQUIREMENTS SUMMAR
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TECHNICAL EXHIBITS C-1 APPENDIX C:
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SOW TECHNICAL EXHIBITS C-5 APPENDIX
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058 APPENDIX C: SOW TECHNICAL EXHIB
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COUNTY OF LOS ANGELES DEPARTMENT OF
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Case Record Storage and Retrieval Services RFP (Part I)

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