Case Record Storage and Retrieval Services RFP (Part I)

More documents

Recommendations

Info

APPENDIX B: STATEMENT OF WORK erroneous determination that a Case Record is not on file and eliminating the cost of data entry for cases which have been combined. 4.3.5 Storage of Case Records/Special Investigation Records Contractor shall be solely responsible for the safe and confidential storage of all Case Records/Special Investigation Records from the time they are picked up from County offices until they are returned to a County office. All records shall be physically separated from the records of Contractor’s other clients. Only Contractor -authorized personnel shall handle and have access to Case Records/Special Investigation Records. 4.3.6 Method of Storage Case Records/Special Investigation Records shall be stored in boxes by Receipt Date in terminal digit order for Records with numeric Case Numbers and in terminal alpha order for Records that have alpha-numeric Case Numbers and shall be stored in separate boxes according to the following categories: a. Open Case Records b. Closed Case Records c. Special Investigation Records, subdivided into boxes of negative and positive, as identified by County. Should Case Records be combined, and the Case Records include both a Legacy (numeric) Case Number and a LEADER (an alphanumeric) Case Number, the LEADER alpha-numeric number will be the primary Case Number. 4.3.7 Changes in Storage Method Any changes to the system described in Subsection 4.3.6 shall be approved in writing by the County Contract Administrator (CCA) prior to implementation. This will ensure a new Contractor will be able to assume this work, should it become necessary, at the termination or expiration of this Contract. 4.3.8 Retrieval and Delivery of Case Records/Special Investigation Records Contractor shall be responsible for retrieval and delivery of requested Open and Closed Case Records and Special Investigation Records. Each batch of requested records delivered CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 148
APPENDIX B: STATEMENT OF WORK by Contractor shall be signed for by an authorized County employee on a Contractor provided delivery manifest. Special Investigation Records may only be requested and received by authorized personnel at Welfare Fraud Prevention & Investigations and by authorized personnel at the Office of the District Attorney, and shall not be delivered to any other County location, unless Contractor is specifically directed to do so by the County Contract Administrator. 4.3.8.1 The signed delivery manifest, listing Records requested, retrieved and delivered shall be the basis for the monthly invoice from Contractor. 4.3.8.2 Retrieval Request Forms and all documentation of telephone calls from County authorized personnel requesting emergent Record retrievals shall be maintained to support the Records listed on the delivery manifest. 4.3.8.3 Retrieval Requests shall be in writing and shall come from County offices or special functions as listed in SOW Technical Exhibit B-7 Requests from other than those County offices or special functions listed in SOW Technical Exhibit B-7 shall be sent to Contractor by the CCA. County may periodically update the County offices and special functions listed in SOW Technical Exhibit B-7. 4.3.9 Retrieval Process Contractor shall locate and pull each Case Record/Special Investigation Record for which a Retrieval Request Form has been received and update Contractor’s Inventory System to show that the Record has been Borrowed or Withdrawn, the number of the County office which requested it, the date of the request, whether it is a Regular Retrieval Request or Emergent Retrieval Request, and the date the Record was sent out for delivery. A retrieved Case Record/Special Investigation Record shall be treated as either Borrowed or Withdrawn as designated by County on its Retrieval Request Form. In the event no such designation is made by County, the Case Record shall be considered Withdrawn. 4.3.9.1 Data Entry Contractor shall perform data entry for all Records listed on the DPSS Retrieval Request Forms unless the retrieval is rejected because it is illegible, inaccurate or incomplete. CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 149
Page 1 and 2:
REQUEST FOR PROPOSALS FOR CASE RECO
Page 3 and 4:
TABLE OF CONTENTS 2.10 Jury Service
Page 5 and 6:
TABLE OF CONTENTS D-15 Charitable C
Page 7 and 8:
GENERAL INFORMATION 1.0 GENERAL INF
Page 9 and 10:
GENERAL INFORMATION ‣ Q: ‣ R: T
Page 11 and 12:
GENERAL INFORMATION 1.10 Contact wi
Page 13 and 14:
GENERAL INFORMATION record, with th
Page 15 and 16:
GENERAL INFORMATION recommend to th
Page 17 and 18:
GENERAL INFORMATION Angeles County.
Page 19 and 20:
COUNTY POLICIES AND PROGRAMS and im
Page 21 and 22:
COUNTY POLICIES AND PROGRAMS 2.10.1
Page 23 and 24:
COUNTY POLICIES AND PROGRAMS progra
Page 25 and 26:
PROPOSAL SUBMISSION REQUIREMENTS 3.
Page 27 and 28:
PROPOSAL SUBMISSION REQUIREMENTS bu
Page 29 and 30:
PROPOSAL SUBMISSION REQUIREMENTS bo
Page 31 and 32:
PROPOSAL SUBMISSION REQUIREMENTS
Page 33 and 34:
Page 35 and 36:
PROPOSAL SUBMISSION REQUIREMENTS bu
Page 37 and 38:
PROPOSAL SUBMISSION REQUIREMENTS sh
Page 39 and 40:
PROPOSAL SUBMISSION REQUIREMENTS b.
Page 41 and 42:
PROPOSAL SUBMISSION REQUIREMENTS .5
Page 43 and 44:
PROPOSAL SUBMISSION REQUIREMENTS (A
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
PROPOSAL SUBMISSION REQUIREMENTS In
Page 51 and 52:
SELECTION PROCESS AND EVALUATION CR
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
APPENDIX A: SAMPLE CONTRACT RECITAL
Page 59 and 60:
APPENDIX A: SAMPLE CONTRACT 8.38 LI
Page 61 and 62:
APPENDIX A: SAMPLE CONTRACT STANDAR
Page 63 and 64:
APPENDIX A: SAMPLE CONTRACT PARTICI
Page 65 and 66:
APPENDIX A: SAMPLE CONTRACT 1.0 APP
Page 67 and 68:
APPENDIX A: SAMPLE CONTRACT 2.1 Acc
Page 69 and 70:
APPENDIX A: SAMPLE CONTRACT 2.11 Ca
Page 71 and 72:
APPENDIX A: SAMPLE CONTRACT 2.21 Co
Page 73 and 74:
APPENDIX A: SAMPLE CONTRACT 2.32 La
Page 75 and 76:
APPENDIX A: SAMPLE CONTRACT 2.41 Pi
Page 77 and 78:
APPENDIX A: SAMPLE CONTRACT for Cas
Page 79 and 80:
APPENDIX A: SAMPLE CONTRACT 5.0 CON
Page 81 and 82:
APPENDIX A: SAMPLE CONTRACT • Cou
Page 83 and 84:
APPENDIX A: SAMPLE CONTRACT 5.4.6 P
Page 85 and 86:
APPENDIX A: SAMPLE CONTRACT 6.2 Con
Page 87 and 88:
APPENDIX A: SAMPLE CONTRACT 7.5.3 C
Page 89 and 90:
APPENDIX A: SAMPLE CONTRACT breach
Page 91 and 92:
APPENDIX A: SAMPLE CONTRACT 8.7 Chi
Page 93 and 94:
APPENDIX A: SAMPLE CONTRACT 5. Stat
Page 95 and 96:
APPENDIX A: SAMPLE CONTRACT subcont
Page 97 and 98:
APPENDIX A: SAMPLE CONTRACT becomes
Page 99 and 100:
APPENDIX A: SAMPLE CONTRACT should
Page 101 and 102:
APPENDIX A: SAMPLE CONTRACT subject
Page 103 and 104: APPENDIX A: SAMPLE CONTRACT 8.26.3
Page 107 and 108: APPENDIX A: SAMPLE CONTRACT compens
Page 109 and 110: APPENDIX A: SAMPLE CONTRACT entrust
Page 115 and 116: APPENDIX A: SAMPLE CONTRACT Contrac
Page 117 and 118: APPENDIX A: SAMPLE CONTRACT 8.43 No
Page 119 and 120: APPENDIX A: SAMPLE CONTRACT • Dur
Page 121 and 122: APPENDIX A: SAMPLE CONTRACT request
Page 123 and 124: APPENDIX A: SAMPLE CONTRACT not hav
Page 127 and 128: APPENDIX A: SAMPLE CONTRACT 8.63 Wa
Page 129 and 130: APPENDIX A: SAMPLE CONTRACT 1. Pay
Page 131 and 132: APPENDIX A: SAMPLE CONTRACT • Pro
Page 133 and 134: APPENDIX A: SAMPLE CONTRACT IN WITN
Page 135 and 136: APPENDIX B: STATEMENT OF WORK TABLE
Page 137 and 138: APPENDIX B: STATEMENT OF WORK STATE
Page 139 and 140: APPENDIX B: STATEMENT OF WORK until
Page 141 and 142: APPENDIX B: STATEMENT OF WORK consi
Page 143 and 144: APPENDIX B: STATEMENT OF WORK 2.0 C
Page 145 and 146: APPENDIX B: STATEMENT OF WORK 2. Ab
Page 147 and 148: APPENDIX B: STATEMENT OF WORK • C
Page 149 and 150: APPENDIX B: STATEMENT OF WORK Syste
Page 151 and 152: APPENDIX B: STATEMENT OF WORK 4.2.4
Page 153: APPENDIX B: STATEMENT OF WORK c. Sp
Page 157 and 158: APPENDIX B: STATEMENT OF WORK made
Page 159 and 160: APPENDIX B: STATEMENT OF WORK chang
Page 161 and 162: APPENDIX B: STATEMENT OF WORK All B
Page 163 and 164: APPENDIX B: STATEMENT OF WORK When
Page 165 and 166: APPENDIX B: STATEMENT OF WORK NO DE
Page 167 and 168: APPENDIX B: STATEMENT OF WORK stora
Page 169 and 170: APPENDIX C: SOW TECHNICAL EXHIBITS
Page 171 and 172: 1.0 PERFORMANCE REQUIREMENTS SUMMAR
Page 175 and 176: TECHNICAL EXHIBITS C-1 APPENDIX C:
Page 183 and 184: SOW TECHNICAL EXHIBITS C-5 APPENDIX
Page 187 and 188: 058 APPENDIX C: SOW TECHNICAL EXHIB
Page 193: COUNTY OF LOS ANGELES DEPARTMENT OF
show all

Case Record Storage and Retrieval Services RFP (Part I)

Create successful ePaper yourself

Delete template?

Save as template?