Case Record Storage and Retrieval Services RFP (Part I)

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APPENDIX A: SAMPLE CONTRACT 2.7 CalFresh The name for California's Food Stamp Program has changed as a result of recent State law. The new name for the program is "CalFresh. CalFresh was established to improve the nutrition of people in low-income households. It does that by increasing their food-buying power, so they are able to purchase the amount of food their household needs. CalFresh benefits are used instead of money at the grocery store. 2.8 CalWORKs Program California Work Opportunities and Responsibility to Kids is a federal mandated public assistance program administered by the County to provide temporary financial assistance and employment services to families with minor children. Eligible families receive cash aid and Medi-Cal. CalWORKs families may be eligible for CalFresh benefits. 2.9 Case Name The name shown on the manila or gray folder containing the Case Record. 2.10 Case Number The unique seven-character case identifier assigned by the County for each Case Record. The Case Number may be numeric (see Legacy Case Number below) or alpha-numeric (see LEADER Case Number below). The Case Number may or may not have a fourdigit prefix designating the responsible County and an aid category. For Legacy cases the first two digits of the prefix were always 19 for Los Angeles County. The second two digits of the prefix denoted the aid category. The first four digits (the Prefix number) are not important to Case Record identification as far as any resultant Contract is concerned. For example, a Case Record may have been opened as a CalWORKs case with a number of 1930-1010101. If it is closed and then reopened as a General Relief (GR) case, it will be renumbered 1990-1010101. However, for the purpose of this Contract, the Case Number will at all times remain 1010101, and the Case Record is to be processed, filed and retrieved on the basis of this number with no references to any change in the prefix number. CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 Page 62
APPENDIX A: SAMPLE CONTRACT 2.11 Case Record Closed Case Record A collection of related documents treated as a standard unit of work. Closed Case Records will vary in size and may include several case segments. Closed Case Record folders measure 11 ¾ inches by 9 ¾ inches with a one inch folder expansion. See Definition of LEADER for description of LEADER Paper Case Record. Open Case Record A collection of related documents treated as a standard unit of work. Open Case Records are maintained for all open public assistance cases and consist of the following types: • Historical Case (a.k.a. “Master Case”) - Contains the historical documents for the open case since its inception. The Historical Case is used periodically by the eligibility staff. Under this Contract, all Historical Cases may be sent to Contractor for storage. • Desk Portion (a.k.a. “Boost Case”) - Contains pertinent documents from the Historical Case plus the most recent documentation obtained during the required annual eligibility determination. Currently, eligibility staff keeps the Desk Portion at their desks. The current Desk Portions may all eventually be sent to Contractor as a result of LEADER implementation at DPSS offices. Eligibility staff will have only a small LEADER Paper Case Record at their desks until the case is terminated. 2.12 Case Segment Case Records may consist of a varying number of Case Segments. Each Case Segment is contained in a separate manila folder and may be identified as “Financial Folder,” “CalFresh/Food Stamp Folder,” or other label. Each Case Segment uses the same unique Case Number assigned to the master Case Record. Contractor shall retrieve the Case Record, including all Case Segments, as a single retrieval. The LEADER paper Case Records do not have Case Segments. 2.13 Closing Date A date assigned by County to each Case Record when it is closed. CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 Page 63
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REQUEST FOR PROPOSALS FOR CASE RECO
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TABLE OF CONTENTS 2.10 Jury Service
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TABLE OF CONTENTS D-15 Charitable C
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GENERAL INFORMATION 1.0 GENERAL INF
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GENERAL INFORMATION ‣ Q: ‣ R: T
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GENERAL INFORMATION 1.10 Contact wi
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GENERAL INFORMATION record, with th
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GENERAL INFORMATION recommend to th
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Page 19 and 20: COUNTY POLICIES AND PROGRAMS and im
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Page 51 and 52: SELECTION PROCESS AND EVALUATION CR
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APPENDIX A: SAMPLE CONTRACT 8.56.2
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APPENDIX A: SAMPLE CONTRACT 1. Pay
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APPENDIX B: STATEMENT OF WORK TABLE
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APPENDIX B: STATEMENT OF WORK STATE
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APPENDIX B: STATEMENT OF WORK until
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APPENDIX B: STATEMENT OF WORK consi
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APPENDIX B: STATEMENT OF WORK 2.0 C
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APPENDIX B: STATEMENT OF WORK • C
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APPENDIX B: STATEMENT OF WORK Syste
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APPENDIX B: STATEMENT OF WORK 4.2.4
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APPENDIX B: STATEMENT OF WORK by Co
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APPENDIX B: STATEMENT OF WORK made
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APPENDIX B: STATEMENT OF WORK All B
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APPENDIX B: STATEMENT OF WORK When
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APPENDIX B: STATEMENT OF WORK NO DE
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APPENDIX B: STATEMENT OF WORK stora
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APPENDIX C: SOW TECHNICAL EXHIBITS
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1.0 PERFORMANCE REQUIREMENTS SUMMAR
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TECHNICAL EXHIBITS C-1 APPENDIX C:
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SOW TECHNICAL EXHIBITS C-5 APPENDIX
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058 APPENDIX C: SOW TECHNICAL EXHIB
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COUNTY OF LOS ANGELES DEPARTMENT OF
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Case Record Storage and Retrieval Services RFP (Part I)

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