Case Record Storage and Retrieval Services RFP (Part I)

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APPENDIX A: SAMPLE CONTRACT shall be returned to that Box whenever possible. In the event the record must be reboxed, the Inventory System must be updated to reflect the change. 2.48 Retrieval of a Case Record The process of locating and pulling a Case Record (including all Case Segments) and updating the Contractor’s Inventory System to show that the Case Record has been Borrowed or Withdrawn, the number of the County office which requested it, the date of request, whether it is a Regular Retrieval Request or Emergent Retrieval Request, and the date the Case Record was sent out for delivery. 2.49 Retrieval Request Forms The documents used by County to request Case Records, Special Investigation Records, Boxes of IHSS Timesheets, and Boxes of GR/NAFS OR GR/NACF Case Records/Documents from Contractor will be lists which are computer generated, typewritten or legibly handwritten in English, and will list the information needed by Contractor to retrieve the Case Record, Special Investigation Record or Box (i.e., for a Case Record, the Retrieval Request Form will include the Case Name and Case Number of each requested Case Record, and will give the number of the requesting County office). 2.50 Sample A sample consists of one or more services outputs drawn from a lot, the outputs being chosen at random. The number of outputs in the sample is the sample size. 2.51 Standard The acceptable level of performance set by the County for performing a service or activity. 2.52 Transmittal Forms The documents used by County to send Case Records, Special Investigation Records, Boxes of IHSS Timesheets, and Boxes of GR/NAFS OR GR/NACF Case Records/Documents to the Contractor. Such forms may be computer generated, typewritten or legibly handwritten in English and will contain the necessary information for Contractor to use in receiving the Case Records, Special Investigation Records, Boxes of IHSS Timesheets and Boxes of GR/NAFS OR GR/NACF Case Records/Documents for storage and data entry to the Contractor’s Inventory System (i.e., CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 Page 70
APPENDIX A: SAMPLE CONTRACT for Case Records, the Transmittal Form will list the Case Name, Case Number, the number of the submitting County office, and Close Date for closed records and shall identify which Records are Open. Special Investigation Records shall be identified as either negative or positive). 2.53 User Complaint Report The report used by County to record Contract information and discrepancies or problems with Contractor performance. Contractor shall respond to each User Complaint. 2.54 Verification of Case Records, Special Investigation Records, Boxes of IHSS Timesheets, Boxes of GR/NAFS OR GR/NACF Case Records/Documents and Boxes of Court/Audit Cases Received The process of checking the accuracy of the information contained on the County Transmittal Forms against the actual Case Record, Special Investigation Record, Boxes of IHSS Timesheets and Boxes of GR/NAFS OR GR/NACF Case Records/Documents and Boxes of Court/Audit Case Records received. 2.55 Scope of Work/Statement of Work Means general terms or conditions included under the Contract (i.e., the Contractor will provide all personnel, materials, general supervision and other items or services necessary to perform the required services). 2.56 Subcontractor An individual or business firm contracted with Contractor to perform all or part of the work defined in Statement of Work, Attachment A to this Contract. 2.57 Workday Throughout this Statement of Work, whenever “workday” appears, it means a normal workday, Monday through Friday, 8:00 a.m. to 5:00 p.m., except County observed holidays. 3.0 SCOPE OF WORK 3.1 Pursuant to the provisions of this Contract, the Contractor shall fully perform, complete, and deliver on time, all tasks, deliverables, services and other work as set forth herein. CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 Page 71
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REQUEST FOR PROPOSALS FOR CASE RECO
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TABLE OF CONTENTS 2.10 Jury Service
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TABLE OF CONTENTS D-15 Charitable C
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GENERAL INFORMATION 1.0 GENERAL INF
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GENERAL INFORMATION ‣ Q: ‣ R: T
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GENERAL INFORMATION 1.10 Contact wi
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GENERAL INFORMATION record, with th
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GENERAL INFORMATION recommend to th
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GENERAL INFORMATION Angeles County.
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COUNTY POLICIES AND PROGRAMS and im
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COUNTY POLICIES AND PROGRAMS 2.10.1
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COUNTY POLICIES AND PROGRAMS progra
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Page 51 and 52: SELECTION PROCESS AND EVALUATION CR
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APPENDIX A: SAMPLE CONTRACT 8.63 Wa
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APPENDIX A: SAMPLE CONTRACT 1. Pay
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APPENDIX A: SAMPLE CONTRACT • Pro
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APPENDIX A: SAMPLE CONTRACT IN WITN
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APPENDIX B: STATEMENT OF WORK TABLE
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APPENDIX B: STATEMENT OF WORK STATE
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APPENDIX B: STATEMENT OF WORK until
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APPENDIX B: STATEMENT OF WORK consi
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APPENDIX B: STATEMENT OF WORK 2.0 C
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APPENDIX B: STATEMENT OF WORK 2. Ab
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APPENDIX B: STATEMENT OF WORK • C
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APPENDIX B: STATEMENT OF WORK Syste
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APPENDIX B: STATEMENT OF WORK 4.2.4
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APPENDIX B: STATEMENT OF WORK c. Sp
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APPENDIX B: STATEMENT OF WORK by Co
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APPENDIX B: STATEMENT OF WORK made
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APPENDIX B: STATEMENT OF WORK chang
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APPENDIX B: STATEMENT OF WORK All B
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APPENDIX B: STATEMENT OF WORK When
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APPENDIX B: STATEMENT OF WORK NO DE
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APPENDIX B: STATEMENT OF WORK stora
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APPENDIX C: SOW TECHNICAL EXHIBITS
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1.0 PERFORMANCE REQUIREMENTS SUMMAR
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TECHNICAL EXHIBITS C-1 APPENDIX C:
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SOW TECHNICAL EXHIBITS C-5 APPENDIX
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058 APPENDIX C: SOW TECHNICAL EXHIB
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COUNTY OF LOS ANGELES DEPARTMENT OF
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Case Record Storage and Retrieval Services RFP (Part I)

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