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Case Record Storage and Retrieval Services RFP (Part I)

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SOW TECHNICAL EXHIBITS C-6<br />

APPENDIX C: SOW TECHNICAL EXHIBITS<br />

ESTIMATED WORKLOAD<br />

The case <strong>and</strong> record information provided in the table below are estimations for bid<br />

computation purposes only. The actual number may vary due to changes in the<br />

County, State <strong>and</strong> Federal policy changes. The County is unable to provide<br />

estimates for emergent case records request.<br />

SERVICE CATEGORY FY 2011-2012 As of December<br />

2012<br />

I. OPEN, CLOSED SPECIAL<br />

INVESTIGATION CASE RECORD<br />

STORAGE AND RETRIEVAL<br />

Boxes (Stored <strong>Case</strong> <strong>Record</strong>s) 561,140 578,172<br />

II.<br />

<strong>Record</strong>s in <strong>Storage</strong> 10.088.384 10,492,732<br />

New <strong>Case</strong> <strong>Record</strong> Receipts 56,010 561,169<br />

<strong>Case</strong> <strong>Retrieval</strong>s (Regular <strong>and</strong> Emergent) 2,002 1,345<br />

<strong>Case</strong> <strong>Record</strong>s Undeliverable ( Out to<br />

another district)<br />

Duplicate <strong>Case</strong> <strong>Record</strong>s Processed<br />

(Statistics incomplete as this area has been<br />

exp<strong>and</strong>ed)<br />

293 198<br />

22,551 26,474<br />

<strong>Case</strong>s Refiled 4,904 5,199<br />

STORAGE AND RETRIEVAL OF<br />

BOXES IHSS TIMESHEETS AND GR/NAFS OR<br />

GR/NACF<br />

Boxes 109,207 111,947<br />

New Box Receipts 606 486<br />

Boxes Retrieved (Regular <strong>and</strong> Emergent) 173 160<br />

Boxes Refiled 235 194<br />

III. DEPARTMENT OF CHILDREN AND<br />

FAMILY SERVICES (DCFS) ACTIVITY<br />

<strong>Retrieval</strong>s (Regular <strong>and</strong> Emergent) 2 0<br />

Refiles 1 1<br />

IV. GENERAL SERVICES<br />

Regular Pick-Up/ Delivery (within three days<br />

of request)<br />

Emergent Pick-up/Delivery within one day of<br />

request)<br />

742 742<br />

88 77<br />

Special Pick-Up /Delivery 21 21<br />

CASE RECORD STORAGE AND RETRIEVAL SERVICES (<strong>RFP</strong>) 2012 178

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