Case Record Storage and Retrieval Services RFP (Part I)

APPENDIX B: STATEMENT OF WORK
1.0 SCOPE OF WORK OVERVIEW
Contractor shall provide all personnel, space, telephone services, utilities,
equipment, vehicles, services, supplies, forms and any other items necessary to
maintain control and accountability to provide necessary services described in
Section 5.0, Specific Tasks, hereunder. In addition, Contractor shall add any
additional category of cases, records or documents the County deems necessary
and provide storage and pick-up and delivery as directed by County. Contractor
must perform to the standards set forth in SOW Technical Exhibit B-1, Performance
Requirements Summary, hereunder.
1.1 Contractor Personnel
A. Contract Manager
The Contractor will provide a Contract Manager and alternate who will
act as primary liaison with DPSS and be responsible for the overall
management and coordination of this Contract. The Contract
Manager and alternate shall be identified in writing prior to Contract
award and at any time thereafter a change of Contract Manager or
alternate is made. Specifically, the Contractor Manager, or his/her
alternate, shall:
• Have full authority to act for the Contractor on all Contract matters
relating to the daily operation of this Contract.
• Be available between 8:00 a.m. and 5:00 p.m., Monday through
Friday, except County holidays.
• Be able to read, write, speak, and understand English fluently.
B. Other Contractor Personnel
The Contractor will:
Identify, under sworn statement, all Contractor employees who are
receiving public assistance and ensure that any employee receiving
public assistance has met his/her reporting responsibility to the
County and has no access to County and Contractor records of any
friends, relatives, business relations, personal acquaintance, tenants,
or any individual whose relationship could reasonably sway his/her
conduct or performance on the job. Access includes, but is not limited
to, determining eligibility for public assistance, transmitting computer
data, and physical possession of case documents.
• Be responsible for removing and replacing, within 24 hours, any
Contractor employee performing services under the Contract and
insuring that such individual’s duties are satisfactorily performed
CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 132