Case Record Storage and Retrieval Services RFP (Part I)

APPENDIX B: STATEMENT OF WORK
2. Able to communicate effectively, using good judgment and
diplomacy;
3. Required to present him/herself in a neat, businesslike
appearance and behave in a professional manner;
4. Able to handle sensitive materials and perform confidential
duties; and
5. Able to satisfy a background check.
3.2 Equipment, Supplies and Materials
Contractor shall provide all computers, telephones (including a separate line
for Welfare Fraud Prevention and Investigation), photocopy equipment,
vehicles, hardware, supplies and materials, and any additional items of
equipment necessary to meet work requirements under this Contract, with
the exception of Boxes provided by County under Subsection 2.5.2,
Materials. Equipment which Contractor must purchase in order to meet the
work requirements under this Contract shall become County property upon
expiration or termination of this Contract. (See Sample Contract, Ownership
of Materials, Software and Copyright, Section 9.3). Said equipment shall be
delivered to County, on, or prior to, the expiration or termination of the
Contract, as determined by County.
3.3 Storage Space
Contractor shall furnish sufficient storage space in a warehouse with a
loading dock or an adequate shipping and receiving area and entrance. The
facility shall contain state-of-the-art shelving and racks, which are securely
fastened, to store and maintain all boxed Case Records and Documents; and
shall be earthquake resistant and organized in a manner that allows safe and
orderly access to records at any height or location. The warehouse facility
must meet all applicable building code and zoning requirements.
3.4 Designated Site for Department of Children and Family Services (DCFS)
Contractor shall provide, within its facility, a designated area for County’s
DCFS messenger to pick-up and deliver Case Records retrieved and
returned by that Department.
3.5 Physical and Access Security
Contractor shall provide for the security of the storage facility, County
property (i.e., including, but not limited to, Case Records, all boxed
Records/Documents and the Inventory System).
CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 139