Case Record Storage and Retrieval Services RFP (Part I)

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TECHNICAL EXHIBITS C-1 APPENDIX C: SOW TECHNICAL EXHIBITS (Page 6 of 9) Compliance with All Laws Standard Terms and Conditions, Section 8.12 Compliance with all laws outlined in standard terms. Compliance with EEO & Nondiscrimination, Civil Rights, Child/Elder Abuse Reporting Responsibilities. 0% $50 per each occurrence. Document processing and retrieval Attachment A, Statement of Work, Sections 4.3 and 4.4 Record/Box processing, retrieval and refilling. All records/boxes tracked on inventory system, stored in boxes and all boxes stored on shelves. Records/Boxes are processed correctly on Inventory System, retrieved timely and refiled correctly. Duplicate records are reconciled to ensure record retrieval. 5% Actual amount assessed by State or Federal audit for a permanently lost Case/Special Investigation Record up to $12,500 or a minimum of $20 per occurrence for a lost Record or Box. $25 per occurrence for late delivery of emergent or regular retrieval requests in excess of allowable deviation. Monthly Reports Management Attachment A, Statement of Work, Section 4.9 Monthly Reports received timely. Monthly report received by the 15 th of each month, providing workload statistics and documentation on each of the six (6) categories of storage, as well as activity by the Dept. of Children and Family Services. 5% $50 for each occurrence, in a Contract year, which exceeds the allowable deviation. CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 170
TECHNICAL EXHIBITS C-1 APPENDIX C: SOW TECHNICAL EXHIBITS (Page 7 of 9) Key Contractor Personnel Attachment A, Statement of Work, Section 1.1 Contractor’s Contract Manager and Alternate available. Contractor provides Contractor’s Contract Manager and alternate, who are available during normal working hours from Contract start-up, and who respond to County requests in Contract operation matters. 5% $25 per occurrence which exceeds allowable deviation. Confidentiality Sample Contract, Standard Terms and Conditions, Section 8.15 Employees maintain confidentiality. Each Contractor employee has signed Employee Acknowledgement & Confidentiality Agreements and maintains confidentiality in handling case records. 0% $50 per occurrence. Complaints Sample Contract, Standard Terms and Conditions, Section 8.9 Contractor has procedures in place to receive, investigate and respond to user complaints. Submits, within 15 business days of Contract effective date, policy on handling complaints. Provides update to plans timely. Notifies CCA of status of investigations within 5 business days of receiving complaints. 5% $10 per occurrence which exceeds allowable deviation. Provides copies of responses to complaints within 3 business days. CASE RECORD STORAGE AND RETRIEVAL SERVICES (RFP) 2012 171
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REQUEST FOR PROPOSALS FOR CASE RECO
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TABLE OF CONTENTS 2.10 Jury Service
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TABLE OF CONTENTS D-15 Charitable C
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GENERAL INFORMATION 1.0 GENERAL INF
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GENERAL INFORMATION ‣ Q: ‣ R: T
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GENERAL INFORMATION 1.10 Contact wi
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GENERAL INFORMATION record, with th
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GENERAL INFORMATION recommend to th
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GENERAL INFORMATION Angeles County.
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COUNTY POLICIES AND PROGRAMS and im
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COUNTY POLICIES AND PROGRAMS 2.10.1
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COUNTY POLICIES AND PROGRAMS progra
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PROPOSAL SUBMISSION REQUIREMENTS 3.
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PROPOSAL SUBMISSION REQUIREMENTS bo
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PROPOSAL SUBMISSION REQUIREMENTS
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PROPOSAL SUBMISSION REQUIREMENTS (A
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PROPOSAL SUBMISSION REQUIREMENTS In
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SELECTION PROCESS AND EVALUATION CR
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APPENDIX A: SAMPLE CONTRACT RECITAL
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APPENDIX A: SAMPLE CONTRACT 8.38 LI
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APPENDIX A: SAMPLE CONTRACT STANDAR
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Case Record Storage and Retrieval Services RFP (Part I)

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