FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa
FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa
FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa
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Finance <strong>and</strong> Planning<br />
DIVISIONAL GOALS AND BUSINESS INITIATIVES<br />
• Improve internal <strong>and</strong> external customer responsiveness<br />
‣ Participate in SEPTA’s Customer Service programs<br />
‣ Ensure employee attendance at Customer Service training sessions<br />
‣ Improve access to information through new technologies<br />
‣ Proactively evaluate schedule <strong>and</strong> route changes to improve service reliability<br />
• Strategically allocate resources <strong>and</strong> streamline processes to ensure cost-effective<br />
service<br />
‣ Hedge against future financial liabilities<br />
‣ Decrease paper usage<br />
‣ Continue to evaluate alternative funding opportunities<br />
• Exp<strong>and</strong> <strong>and</strong> strengthen the Authority’s stakeholder network<br />
‣ Develop partnerships with community groups, business associations,<br />
transportation agencies <strong>and</strong> other stakeholders to evaluate opportunities to serve<br />
new markets<br />
• Support the economic, financial, social <strong>and</strong> environmental sustainability of the<br />
Authority<br />
‣ Lead a collaborative planning effort to create a Sustainability Program for the<br />
Authority<br />
‣ Coordinate advocacy efforts internally towards mitigating the Pennsylvania Act 44<br />
of 2007 funding gap <strong>and</strong> Federal Surface Transportation Reauthorization<br />
‣ Support transit-oriented development <strong>and</strong> other neighborhood sustainability<br />
projects<br />
• Strengthen accountability, transparency <strong>and</strong> visibility<br />
‣ Develop <strong>and</strong> st<strong>and</strong>ardize reporting protocols for Five-Year Strategic Business<br />
Plan <strong>and</strong> Sustainability Plan<br />
‣ Publish a greater volume of ridership <strong>and</strong> revenue information on SEPTA intranet<br />
‣ Coordinate internally to ensure compliance with new reporting st<strong>and</strong>ards<br />
‣ Proactively develop communications strategies <strong>and</strong> public relations campaigns<br />
around strategic initiatives<br />
Act as a steward for the Authority’s short, mid <strong>and</strong> long-term planning efforts<br />
‣ Support efforts to achieve targets set forth in the Five-Year Strategic Business<br />
Plan<br />
‣ Incorporate other targeted planning efforts as an integrated component of the<br />
Strategic Business Plan<br />
‣ Develop capacity for long-range planning <strong>and</strong> alternatives analysis<br />
• Build a highly skilled, diversified, versatile workforce<br />
‣ Cross-train employees among departments to break down decision-making silos<br />
‣ Conduct comprehensive succession planning<br />
SEPTA Fiscal Year <strong>2012</strong> <strong>Operating</strong> <strong>Budget</strong> 111
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