FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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Operating Goals and Performance Evaluation Measures Vehicular Accidents Per 100,000 Miles Fiscal Fiscal Fiscal Year 2010 Year 2011 Year 2012 Actual Actual Goal Surface Transportation CTD Bus 7.87 8.81 6.56 CTD Trackless Trolley 7.18 7.69 7.98 Victory Bus 3.93 4.31 3.11 Frontier Bus 1.15 1.32 1.18 Regional Rail 0.42 0.15 0.36 Subway / Light Rail Broad Street Line 0.05 0.04 0.01 Market-Frankford Line 0.01 0.04 0.01 Norristown High Speed Line 0.00 0.00 0.13 Callowhill Light Rail 24.62 11.39 14.25 Elmwood Light Rail 6.04 5.59 5.63 Media/Sharon Hil Line 6.25 7.45 6.73 Station Accidents Per 1,000,000 Passengers Fiscal Fiscal Fiscal Year 2010 Year 2011 Year 2012 Actual Actual Goal Regional Rail 2..25 0.76 0.74 Subway / Light Rail Broad Street Line 0.44 0.67 0.65 Market-Frankford Line 0.97 1.37 1.32 Norristown High Speed Line 0.00 0.00 0.00 SEPTA Fiscal Year 2012 Operating Budget 147
Operating Goals and Performance Evaluation Measures Employee Lost Time Injuries Per 200,000 Work Hours Fiscal Fiscal Fiscal Year 2010 Year 2011 Year 2012 Actual Actual Goal Surface Transportation 6.69 7.14 6.92 Engineering, Maintenance & Construction 4.46 4.44 4.31 Regional Rail 8.40 9.72 9.42 Subway/Light Rail 3.97 3.76 3.64 Non-Operations 1.80 2.53 2.45 CUSTOMER SATISFACTION The 2010 Customer Satisfaction Survey was conducted during calendar year 2010. A total of 2,659 telephone surveys were conducted to determine customer satisfaction levels. Respondents who were classified as SEPTA riders were interviewed regarding the various modes of SEPTA transportation they utilize. However, respondents were asked about no more than three SEPTA modes, as follows: Mode of Transportation Interviews Conducted Weighted Average 0 to 10 Satisfaction 0 = Worst All SEPTA 2,256 7.9 Broad Street Subway 402 8.0 Market-Frankford Line 406 8.2 City Bus and Trackless 414 7.4 City Light Rail 209 7.8 Suburban Light Rail 201 8.2 Frontier Bus 74 7.5 Victory Bus 148 7.6 Regional Rail 402 7.9 Relating to SEPTA service in general, based on a weighted average rating on a scale of 0 to 10, where 0 is the worst possible rating and 10 is the best possible rating: The general information presented above is merely a summary of the 15 minute interviews that are conducted with riders and non-riders in the SEPTA operating region; covering 22 service delivery attributes. The associated reports are generated with 95% confidence and have been used to track SEPTA service delivery for the past several years. SEPTA Fiscal Year 2012 Operating Budget 148
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The Government Finance Officers Ass
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SEPTA Fiscal Year 2012 Operating Bu
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Southeastern Pennsylvania Transport
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Introduction and SEPTA Profile SEPT
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Introduction and SEPTA Profile Popu
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Summary of Assumptions This documen
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FINANCIAL PLANNING POLICIES Financi
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EXPENDITURE POLICIES Financial and
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Financial and Budgetary Policies Ca
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Financial and Budgetary Policies Fu
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Annual Budget Process Fiscal Year 2
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Organizational Structure The Pennsy
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Operating and Staff Departments FIN
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Fiscal Years 2010 and 2011 Actual a
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Financial Projections With the pass
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Operating Revenue SEPTA receives re
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Operating Revenue $10 Investmentt I
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Subsidy Introduction Total subsidie
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Subsidy In addition, the operating
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Fiscal Year 2012 Operating Budget C
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Local Subsidies City Regional Total
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Expense Assumptions LABOR & BENEFIT
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Expense Assumptions SEPTA Fiscal Ye
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Allocation By Division - Fiscal Yea
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Detail of Expenses - Fiscal Year 20
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Headcount Authorization Cause of Ch
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Fiscal Year 2012 Headcount Authoriz
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Corporate Staff SEPTA Fiscal Year 2
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Corporate Staff HEADCOUNT OPERATING
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Corporate Staff Improve Customer an
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Operations Overview The Operations
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Operations HEADCOUNT OPERATING HEAD
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Operations SURFACE TRANSPORTATION P
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Operations LABOR RELATIONS Principa
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Operations Automotive Vehicle Maint
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Operations ‣ Achieve and maintain
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Audit and Investigative Services Ov
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Audit and Investigative Services EX
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Business Services Division SEPTA Fi
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Business Services Information Techn
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Business Services EXPENSES Amounts
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Business Services DIVISIONAL GOALS
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Customer Service and Advocacy Overv
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Customer Service and Advocacy HEADC
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Customer Service and Advocacy Graph
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Engineering, Maintenance and Constr
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Page 112 and 113: Finance and Planning Division SEPTA
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Page 118 and 119: REVENUE, RIDERSHIP AND SALES Financ
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Page 122 and 123: Human Resources Overview Human Reso
Page 124 and 125: Human Resources HEADCOUNT OPERATING
Page 126 and 127: Human Resources Project Management
Page 128 and 129: Legal Division SEPTA Fiscal Year 20
Page 130 and 131: Legal HEADCOUNT OPERATING HEADS A B
Page 132 and 133: Legal DIVISONAL GOALS AND BUSINESS
Page 134 and 135: Public and Government Affairs Overv
Page 136 and 137: Public and Government Affairs HEADC
Page 138 and 139: Public and Government Affairs Feder
Page 140 and 141: Public and Operational Safety Divis
Page 142 and 143: Public and Operatio nal Safety Clai
Page 144 and 145: Public and Operational Safety EXPEN
Page 146 and 147: Public and Operational Safety DIVIS
Page 148 and 149: Fringe Benefits Fringe benefits are
Page 150 and 151: Non-Departmental Expense Amtrak ADA
Page 152 and 153: Job Access and Reverse Commute Prog
Page 154 and 155: Operating Goals and Performance Eva
Page 164 and 165: Improving Our System Capital Improv
Page 166 and 167: Capital Improvement Program Capital
Page 168 and 169: Capital Improvement Program Infrast
Page 170 and 171: Capital Improvement Program Paratra
Page 172 and 173: Capital Improvement Program System
Page 174 and 175: Glossary of Acronyms A ADA - The Am
Page 176 and 177: Glossary of Acronyms P PCC Car - Pr
Page 178 and 179: Glossary Americans with Disabilitie
Page 180 and 181: Glossary E Enterprise Funds - Funds
Page 182 and 183: Glossary L Leases and Rentals - The
Page 184: Glossary currently consists of thre
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FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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