FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

Operating Goals and Performance Evaluation Measures
PRODUCTIVITY MEASURES
Various statistics are used to measure different aspects of operating performance. Just as
with staffing ratios, these indicators are affected by many factors which make comparisons to
other properties difficult and often misleading. Factors such as area roadways, traffic
congestion, terrain, local traffic engineering and enforcement, together heavily influence
system operating speed and hence productivity. As noted in the section on staffing ratios,
the amount of work performed in-house versus work contracted out or "privatized" can cause
wide variation in the number of employees within an organization. The physical condition of
a system's infrastructure and vehicles also determine staffing needs for maintenance
operations.
For Fiscal 2012, the following productivity measures will be utilized:
Vehicle Miles Per Employee
The Authority seeks to achieve at least 10,345 vehicle miles per employee. This goal
includes miles in contracted services, Shared Ride and ADA Paratransit.
Passenger Miles Per Employee
The Authority goal is to realize at least 159,265 passenger miles per employee.
Passenger Accidents
The Authority goal is to incur no more than 1.68 reported passenger accidents per 100,000
vehicle miles of service.
Employee Accidents
The Authority goal is to experience less than 5.62 employee lost time accidents per 200,000
work hours.
SEPTA Fiscal Year 2012 Operating Budget 152