FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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Operations Automotive Vehicle Maintenance – Consists of six operating locations in the City, Victory in Delaware County and Frontier in Montgomery County, and the Contract Operations location in the Germantown section of Philadelphia. These nine locations are responsible for all aspects of daily maintenance, cleaning, inspection and servicing for a fleet of over 1,400 vehicles. New Vehicles – Oversees the purchase of all new vehicles for the Authority. Manages the procurement, production, inspection, acceptance and contract deliverables (e.g. spare parts, manuals and warranty administration) for various contracts. VEHICLE ENGINEERING AND MAINTENANCE - RAIL Principal Responsibilities Oversees the engineering and maintenance for light rail, subway-elevated, and railroad fleets. Responsible for rail vehicle acquisitions and overhauls. Headquarters – Manages administrative, personnel and budgetary elements of Rail Equipment Engineering and Maintenance. Rail Equipment Engineering – Provides engineering support including specifications, drawings, vehicle modifications and system upgrades for all rail fleets. Investigate and resolve rail fleet technical issues. Rail Equipment Maintenance – Performs programmed vehicle and component overhauls of various rail fleets as well as the inspection, maintenance and running repairs of the following rail fleets: - MFSE M-IV fleet at the 69th Street and Bridge Street Car Houses - Media-Sharon Hill Line LRV fleet at the MSHL Shop at 69th Street - Norristown High Speed Line N5 fleet at the NHSL Shop at Victory Avenue - BSS B-IV fleet at the Fern Rock Car House - Subway/Surface LRV fleet at the Callowhill and Elmwood Shops - Route 15 PCC-II fleet at the Callowhill Shop Railroad Shops and Yards – Provides all maintenance and overhaul activities on the railroad car fleet. The fleet is comprised of EMU (electric multiple unit) cars and coaches (push pull) propelled by electric locomotives. SEPTA Fiscal Year 2012 Operating Budget 73
Operations DIVISIONAL GOALS AND BUSINESS INITIATIVES • Improve Service Quality and Customer Satisfaction ‣ Investigate new methods of providing real-time information ‣ Analyze the performance of the Silverliner V impact to service ‣ Continue to improve the process of delay notifications to passengers ‣ Partner with IT and Communications to roll-out Transit View to the public ‣ Complete the rollout of the Control Center website to all internal departments and provide training as necessary; implement a field communication initiative which will allow terminal supervisors to communicate with the customer using real-time information ‣ Finalize and implement the new no-show and late cancellation policy in coordination with the new CCT Communications System ‣ Manage fleet replacement plan to include purchase of additional vehicles for ridership growth ‣ Develop Station Maintenance Plans (SMP) for Subway-Elevated stations ‣ Design and put into action a comprehensive plan to improve route performance ‣ Partner with Customer Service and Information Technology in the new Customer Relations Management (CRM) Program ‣ Work with Service Planning to develop a departmental operational strategy to effectively manage the logistical challenges of the Interstate 95 reconstruction project ‣ Effectively utilize Automatic Passenger Counting (APC) system data in conjunction with on-time performance (OTP) to identify and prioritize specific routes for restructuring and reallocation of resources ‣ Partner and collaborate with EMC, Communications and Service Planning to develop a strategic business plan to implement the new transit sign initiative for all 30,000 transit signs systemwide ‣ Partner with Service Planning and Communications to develop and implement a formal process to make revisions to route destination signage and stop announcements ‣ Continue to implement the plan for testing and accepting the Silverliner V fleet ‣ Manage Ambassador deployment for operational, customer service and advocacy initiatives • Improve Customer and Employee Safety and System Security ‣ Ensure that all levels of management are using quality assurance for rules compliance (QUARC) data to analyze rules compliance ‣ Work with System Safety to develop a consolidated database that tracks all non-QUARC inspection rides and reports to include those performed by SEPTA and other external oversight agencies ‣ Continue to work with Government Relations towards stiffening legislation regarding assaults on operators, cellular phone usage and engine idling ‣ Work with System Safety and Operations Training to develop and implement an accident reduction program with a focus on pedestrian accidents ‣ Continue to work with Infrastructure to improve the physical plant conditions at the operating locations ‣ Develop and implement a policy for the Vehicle Video Surveillance Systems (VVS) SEPTA Fiscal Year 2012 Operating Budget 74
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The Government Finance Officers Ass
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SEPTA Fiscal Year 2012 Operating Bu
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SEPTA Fiscal Year 2012 Operating Bu
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Southeastern Pennsylvania Transport
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Introduction and SEPTA Profile SEPT
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Introduction and SEPTA Profile Popu
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Summary of Assumptions This documen
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FINANCIAL PLANNING POLICIES Financi
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EXPENDITURE POLICIES Financial and
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Financial and Budgetary Policies Ca
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Financial and Budgetary Policies Fu
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Annual Budget Process Fiscal Year 2
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Organizational Structure The Pennsy
Page 32 and 33: Operating and Staff Departments FIN
Page 34 and 35: Fiscal Years 2010 and 2011 Actual a
Page 40 and 41: Financial Projections With the pass
Page 42 and 43: Operating Revenue SEPTA receives re
Page 44 and 45: Operating Revenue $10 Investmentt I
Page 46 and 47: Subsidy Introduction Total subsidie
Page 48 and 49: Subsidy In addition, the operating
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Page 52 and 53: Local Subsidies City Regional Total
Page 54 and 55: Expense Assumptions LABOR & BENEFIT
Page 56 and 57: Expense Assumptions SEPTA Fiscal Ye
Page 58 and 59: SEPTA Fiscal Year 2012 Operating Bu
Page 60 and 61: Allocation By Division - Fiscal Yea
Page 62 and 63: Detail of Expenses - Fiscal Year 20
Page 64 and 65: Headcount Authorization Cause of Ch
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Page 68 and 69: Corporate Staff SEPTA Fiscal Year 2
Page 70 and 71: Corporate Staff HEADCOUNT OPERATING
Page 72 and 73: Corporate Staff Improve Customer an
Page 74 and 75: Operations Overview The Operations
Page 76 and 77: Operations HEADCOUNT OPERATING HEAD
Page 78 and 79: Operations SURFACE TRANSPORTATION P
Page 80 and 81: Operations LABOR RELATIONS Principa
Page 84 and 85: Operations ‣ Achieve and maintain
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Page 92 and 93: Business Services Information Techn
Page 94 and 95: Business Services EXPENSES Amounts
Page 96 and 97: Business Services DIVISIONAL GOALS
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Page 100 and 101: Customer Service and Advocacy HEADC
Page 102 and 103: Customer Service and Advocacy Graph
Page 104 and 105: Engineering, Maintenance and Constr
Page 112 and 113: Finance and Planning Division SEPTA
Page 114 and 115: Finance and Planning Accounting Cap
Page 116 and 117: Finance and Planning EXPENSES Amoun
Page 118 and 119: REVENUE, RIDERSHIP AND SALES Financ
Page 120 and 121: Finance and Planning DIVISIONAL GOA
Page 122 and 123: Human Resources Overview Human Reso
Page 124 and 125: Human Resources HEADCOUNT OPERATING
Page 126 and 127: Human Resources Project Management
Page 128 and 129: Legal Division SEPTA Fiscal Year 20
Page 130 and 131: Legal HEADCOUNT OPERATING HEADS A B
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Legal DIVISONAL GOALS AND BUSINESS
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Public and Government Affairs Overv
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Public and Government Affairs HEADC
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Public and Government Affairs Feder
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Public and Operational Safety Divis
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Public and Operatio nal Safety Clai
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Public and Operational Safety EXPEN
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Public and Operational Safety DIVIS
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Fringe Benefits Fringe benefits are
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Non-Departmental Expense Amtrak ADA
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Job Access and Reverse Commute Prog
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Operating Goals and Performance Eva
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Improving Our System Capital Improv
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Capital Improvement Program Capital
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Capital Improvement Program Infrast
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Capital Improvement Program Paratra
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Capital Improvement Program System
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Glossary of Acronyms A ADA - The Am
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Glossary of Acronyms P PCC Car - Pr
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Glossary Americans with Disabilitie
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Glossary E Enterprise Funds - Funds
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Glossary L Leases and Rentals - The
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Glossary currently consists of thre
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FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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