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FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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ADA Program<br />

Customized Community Transportation<br />

In compliance with the Americans with Disabilities Act, CCT Connect provides ADA<br />

complementary Paratransit transportation for persons who cannot use or access regular<br />

SEPTA fixed route service. Throughout SEPTA’s five-county service area, private carriers<br />

under contract to SEPTA furnish door-to-door transportation to disabled riders by advanced<br />

reservation. Projected Fiscal Year <strong>2012</strong> ridership is 692,842 trips for Philadelphia <strong>and</strong><br />

310,433 trips for the suburban communities.<br />

One of the main focuses of CCT Connect’s efforts for Fiscal Year <strong>2012</strong> will be to continue<br />

providing 100% next day rides to ADA program patrons. SEPTA is committed to maintaining<br />

a “zero trip denial” policy.<br />

The next-day trip initiative will build on proactive steps taken during recent years. The entire<br />

SEPTA-owned fleet of 425 vehicles is maintained to SEPTA’s st<strong>and</strong>ards by the contract<br />

carriers. In addition, the Philadelphia trip reservation, scheduling <strong>and</strong> dispatch was<br />

centralized under SEPTA supervision – along with driver training <strong>and</strong> testing. Other<br />

programs were instituted to enhance contractor accountability <strong>and</strong> customer satisfaction,<br />

including patron service monitoring <strong>and</strong> the mobile data terminal (MDT) swipe card readers<br />

on all Philadelphia vehicles.<br />

ADA Program initiatives continuing during Fiscal Year <strong>2012</strong> include the fleet replacement<br />

program for optimizing fleet reliability, <strong>and</strong> an enhanced patron eligibility certification. This<br />

process will enable those CCT riders who can do so to use fixed route service for some or all<br />

of their travel – after completion of training developed in cooperation with the SEPTA<br />

Advisory Committee (SAC) <strong>and</strong> the disabled community.<br />

Shared Ride Program<br />

The Shared Ride Program (SRP) provides shared, advance-reservation, door-to-door<br />

transportation for Pennsylvanians age 65 <strong>and</strong> older. SEPTA’s CCT Connect Department is<br />

the SRP county coordinator for Philadelphia County. The Pennsylvania Lottery Fund<br />

reimburses SEPTA for 85% of the cost of each eligible CCT Connect Shared Ride Program<br />

trip according to pre-established rates, with the balance coming from patron fares <strong>and</strong>/or<br />

third party agency sponsors. The Shared Ride Program’s goal for Fiscal Year <strong>2012</strong> is to<br />

provide a total of 780,780 senior trips.<br />

The Philadelphia Shared Ride Program Advisory Council (SRPAC), an independent advisory<br />

group, provides advice <strong>and</strong> information to SEPTA on Shared Ride Program service.<br />

SEPTA Fiscal Year <strong>2012</strong> <strong>Operating</strong> <strong>Budget</strong> 142

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