FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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Business Services DIVISIONAL GOALS AND BUSINESS INITIATIVES • Provide best-in-class service delivery to customers ‣ Strengthen DBE Business Outreach Program ‣ Improve DBE Communication/training/instructional programs ‣ Ensure inventory accuracy and parts availability ‣ Extend Vendor Managed Inventory (VMI) Program to railroad and rail transit operations ‣ Reduce monthly average vehicles out of service due to non-availability of parts ‣ Develop and Implement Vendor Performance Program ‣ Improve support of all IT user systems ‣ Develop a highly motivated and skilled workforce ‣ Develop professional skill levels and empower employees ‣ Establish IT performance standards, training programs, and succession planning ‣ Complete revised technical performance criteria, elevated technical standards for users by conducting ongoing user level training, and succession plan for management and single threaded areas of support • Implement new systems to automate processing, retrieval and storage of data ‣ Implement New/Improved Technical and Enterprise Architecture ‣ Implement New/Improved Computing Software and Web Service applications ‣ Establish new technologies and support New Payment Technology System ‣ Develop business case, evaluate Technology Systems, and obtain funding approval for warehouse and maintenance depots (e.g. RFID, Barcoding, etc.) ‣ Develop and seek funding approval for implementation of an Enterprise Content Management (ECM) system ‣ Evaluate new technologies for WiMax and WiFi wireless networks to support expanded use of Authority systems including vehicle operations, Geographical Positioning Systems (GPS), remote access to Authority systems ‣ Evaluate technology systems for Enterprise Asset Management System for Authority • Ensure disaster recovery, operational systems backup, infrastructure and maintenance capabilities ‣ Implement and operate the Backup Data Center ‣ Develop, manage and implement disaster and business contingency plan Authority- Wide ‣ Improve storeroom safety and security • Achieve “green” status by installing energy efficient technologies ‣ Enhance DBE certification/re-certification application process to an electronic/paperless environment ‣ Improve electronic communication and implement electronic signatures ‣ Reduce printer devices to reduce energy consumption and increase cost savings ‣ Reduce inventory and pursue asset recovery activities • Enhance operational efficiency ‣ Increase storage capacity for inventory/maintenance items • Participate in outreach programs designed to increase ridership ‣ Support ridership improvement efforts SEPTA Fiscal Year 2012 Operating Budget 87
Customer Service and Advocacy Division SEPTA Fiscal Year 2012 Operating Budget 88
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The Government Finance Officers Ass
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SEPTA Fiscal Year 2012 Operating Bu
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SEPTA Fiscal Year 2012 Operating Bu
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Southeastern Pennsylvania Transport
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Introduction and SEPTA Profile SEPT
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Introduction and SEPTA Profile Popu
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Summary of Assumptions This documen
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FINANCIAL PLANNING POLICIES Financi
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EXPENDITURE POLICIES Financial and
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Financial and Budgetary Policies Ca
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Financial and Budgetary Policies Fu
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Annual Budget Process Fiscal Year 2
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Organizational Structure The Pennsy
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Operating and Staff Departments FIN
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Fiscal Years 2010 and 2011 Actual a
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Financial Projections With the pass
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Operating Revenue SEPTA receives re
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Operating Revenue $10 Investmentt I
Page 46 and 47: Subsidy Introduction Total subsidie
Page 48 and 49: Subsidy In addition, the operating
Page 50 and 51: Fiscal Year 2012 Operating Budget C
Page 52 and 53: Local Subsidies City Regional Total
Page 54 and 55: Expense Assumptions LABOR & BENEFIT
Page 56 and 57: Expense Assumptions SEPTA Fiscal Ye
Page 58 and 59: SEPTA Fiscal Year 2012 Operating Bu
Page 60 and 61: Allocation By Division - Fiscal Yea
Page 62 and 63: Detail of Expenses - Fiscal Year 20
Page 64 and 65: Headcount Authorization Cause of Ch
Page 66 and 67: Fiscal Year 2012 Headcount Authoriz
Page 68 and 69: Corporate Staff SEPTA Fiscal Year 2
Page 70 and 71: Corporate Staff HEADCOUNT OPERATING
Page 72 and 73: Corporate Staff Improve Customer an
Page 74 and 75: Operations Overview The Operations
Page 76 and 77: Operations HEADCOUNT OPERATING HEAD
Page 78 and 79: Operations SURFACE TRANSPORTATION P
Page 80 and 81: Operations LABOR RELATIONS Principa
Page 82 and 83: Operations Automotive Vehicle Maint
Page 84 and 85: Operations ‣ Achieve and maintain
Page 86 and 87: Audit and Investigative Services Ov
Page 88 and 89: Audit and Investigative Services EX
Page 90 and 91: Business Services Division SEPTA Fi
Page 92 and 93: Business Services Information Techn
Page 94 and 95: Business Services EXPENSES Amounts
Page 98 and 99: Customer Service and Advocacy Overv
Page 100 and 101: Customer Service and Advocacy HEADC
Page 102 and 103: Customer Service and Advocacy Graph
Page 104 and 105: Engineering, Maintenance and Constr
Page 112 and 113: Finance and Planning Division SEPTA
Page 114 and 115: Finance and Planning Accounting Cap
Page 116 and 117: Finance and Planning EXPENSES Amoun
Page 118 and 119: REVENUE, RIDERSHIP AND SALES Financ
Page 120 and 121: Finance and Planning DIVISIONAL GOA
Page 122 and 123: Human Resources Overview Human Reso
Page 124 and 125: Human Resources HEADCOUNT OPERATING
Page 126 and 127: Human Resources Project Management
Page 128 and 129: Legal Division SEPTA Fiscal Year 20
Page 130 and 131: Legal HEADCOUNT OPERATING HEADS A B
Page 132 and 133: Legal DIVISONAL GOALS AND BUSINESS
Page 134 and 135: Public and Government Affairs Overv
Page 136 and 137: Public and Government Affairs HEADC
Page 138 and 139: Public and Government Affairs Feder
Page 140 and 141: Public and Operational Safety Divis
Page 142 and 143: Public and Operatio nal Safety Clai
Page 144 and 145: Public and Operational Safety EXPEN
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Public and Operational Safety DIVIS
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Fringe Benefits Fringe benefits are
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Non-Departmental Expense Amtrak ADA
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Job Access and Reverse Commute Prog
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Operating Goals and Performance Eva
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Improving Our System Capital Improv
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Capital Improvement Program Capital
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Capital Improvement Program Infrast
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Capital Improvement Program Paratra
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Capital Improvement Program System
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Glossary of Acronyms A ADA - The Am
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Glossary of Acronyms P PCC Car - Pr
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Glossary Americans with Disabilitie
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Glossary E Enterprise Funds - Funds
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Glossary L Leases and Rentals - The
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Glossary currently consists of thre
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FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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