FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

Corporate Staff
EXPENSES
Amounts in Thousands (‘000)
Net Material
Labor & Services Total
Office of the General Manager $ 442 $ 112 $ 554
Executive Staff 1,682 15 1,697
Board Staff 401 67 468
TOTAL $ 2,525 $ 194 $ 2,719
Principal Responsibilities
General Manager - Oversees all SEPTA services and operations. Along with the
SEPTA Board, provides leadership and direction for the Authority.
Executive Staff - Manages and directs the daily functions of the Authority. Executive
Staff includes the division leaders reporting directly to the General Manager of SEPTA.
They, along with the General Manager, are responsible for the operation, administration
and financial management of the Authority.
Board Staff - Prepares and attests to all Board documentation generated from
committee and Board meetings as well as advising and consulting with the Board on all
Board-related matters. The Board staff includes a Board Secretary, an Assistant Board
Secretary, a Board Controller and a Board and Government Liaison.
Goals and Business Initiatives
The goals of the Authority’s Business Plan, which define the Authority’s guiding
framework, ultimately constitute the goals of the Executive Staff, who function as
SEPTA’s decision-makers. The following presents examples of key initiatives, under
each of six corporate goals that will be undertaken during Fiscal Year 2012.
Improve Service Quality and Customer Satisfaction
- Emphasize Courtesy, Cleanliness, Communications and Convenience.
- Reinforce customer service as a priority for all SEPTA employees.
- Continue programs to improve the cleanliness of stations.
- Continue programs to improve on-time performance.
- Continue vehicle acquisition programs to replace rolling stock beyond its useful life.
- Continue programs that provide information and outreach, and assist customers in
emergencies and special events.
SEPTA Fiscal Year 2012 Operating Budget 62