FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

Operating Goals and Performance Evaluation Measures
SERVICE DELIVERY GOALS AND MEASURES
On-Time Performance
Adherence to schedule is an important part of the Authority’s delivery of quality public
transportation service. Although weather, maintenance work, and unanticipated activities by
third parties make it nearly impossible to achieve 100% service reliability, service
dependability is a key operational objective. For all transit modes except the commuter
railroad, a vehicle may arrive 4 minutes and 59 seconds after its scheduled arrival time and
still be considered “on-time.” For railroad operations, the Authority follows the industry
standard that a train or vehicle may arrive 5 minutes and 59 seconds after its scheduled time
and still be considered “on-time.” Two years of on-time performance data appear below, with
the Fiscal Year 2012 goal:
On-Time Performance
Fiscal Fiscal Fiscal
Year 2010 Year 2011 Year 2012
Actual Actual Goal
Surface Transportation
Bus City/Suburban 76.3% 75.1% 79.1%
Victory Bus 75.0% 76.0% 78.0%
Rail Transportation
Light Rail 72.2% 74.6% 76.0%
Media-Sharon Hill Line 90.5% 90.1% 92.0%
Norristown High Speed Line 99.7% 99.7% 99.0%
Broad Street Line 99.0% 98.8% 99.0%
Market-Frankford Line 97.6% 97.8% 98.0%
Regional Rail 88.9% 89.3% 92.0%
SEPTA Fiscal Year 2012 Operating Budget 153