FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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Operating Goals and Performance Evaluation Measures INTRODUCTION SEPTA has developed a series of goals for measurement of safety, customer satisfaction, and financial performance. These are described within this section. In addition, there are more general measures which evaluate system design and effectiveness within the public transportation service industry. The Authority maintains a wide variety of data to monitor both service and the overall performance of various aspects of the operation. Financial data and operating statistics are reported to various governmental bodies and regulatory agencies in the routine course of business. Management utilizes other statistics to measure internal system performance. As a part of the recently enacted Act 44 of 2007 covering public transit funding in Pennsylvania, all transportation agencies in the Commonwealth will be reviewed by the state for specific performance measures as a condition of continued funding. These measures are: ‣ Passengers per vehicle hour ‣ Cost per passenger ‣ Revenue per vehicle hour ‣ Cost per vehicle hour The method for reporting and evaluating these measures has been identified by PennDOT through temporary regulations issued in July, 2009. Each agency in the State will be evaluated for the four legislated marks listed above by mode operated within peer groups of not less than four agencies for each mode. Those modes or measures below the minimum standard will be required to develop and submit for approval an action plan to achieve the peer minimum standard as part of the final step in their periodic PennDOT review. SEPTA Fiscal Year 2012 Operating Budget 145
Operating Goals and Performance Evaluation Measures SAFETY GOALS Safety related goals are developed and monitored by the Public and Operational Safety Division. The safety goals for Fiscal 2012 were developed with targeted improvement. For comparison purposes in this document, SEPTA utilizes 12 months of actual data from Fiscal Year 2010 and Budgeted Goals for Fiscal Year 2011 as the benchmark period for the reporting of safety goals. Passenger Accidents Per 100,000 Miles Fiscal Fiscal Fiscal Year 2010 Year 2011 Year 2012 Actual Actual Goal Surface Transportation CTD Bus 2.70 5.12 4.96 CTD Trackless Trolley 2.43 4.95 4.81 Victory Bus 3.49 4.22 4.10 Frontier Bus 1.18 1.06 1.03 Regional Rail 0.23 0.08 0.08 Subway / Light Rail Broad Street Line 0.85 0.91 0.88 Market-Frankford Line 0.49 1.22 1.18 Norristown High Speed Line 0.11 0.00 0.00 Callowhill Light Rail 11.24 3.28 3.38 Elmwood Light Rail 2.00 2.81 2.89 Media/Sharon Hil Line 4.34 4.26 4.13 SEPTA Fiscal Year 2012 Operating Budget 146
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The Government Finance Officers Ass
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SEPTA Fiscal Year 2012 Operating Bu
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Southeastern Pennsylvania Transport
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Introduction and SEPTA Profile SEPT
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Introduction and SEPTA Profile Popu
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Summary of Assumptions This documen
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FINANCIAL PLANNING POLICIES Financi
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EXPENDITURE POLICIES Financial and
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Financial and Budgetary Policies Ca
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Financial and Budgetary Policies Fu
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Annual Budget Process Fiscal Year 2
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Organizational Structure The Pennsy
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Operating and Staff Departments FIN
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Fiscal Years 2010 and 2011 Actual a
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Financial Projections With the pass
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Operating Revenue SEPTA receives re
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Operating Revenue $10 Investmentt I
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Subsidy Introduction Total subsidie
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Subsidy In addition, the operating
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Fiscal Year 2012 Operating Budget C
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Local Subsidies City Regional Total
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Expense Assumptions LABOR & BENEFIT
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Expense Assumptions SEPTA Fiscal Ye
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Allocation By Division - Fiscal Yea
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Detail of Expenses - Fiscal Year 20
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Headcount Authorization Cause of Ch
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Fiscal Year 2012 Headcount Authoriz
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Corporate Staff SEPTA Fiscal Year 2
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Corporate Staff HEADCOUNT OPERATING
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Corporate Staff Improve Customer an
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Operations Overview The Operations
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Operations HEADCOUNT OPERATING HEAD
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Operations SURFACE TRANSPORTATION P
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Operations LABOR RELATIONS Principa
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Operations Automotive Vehicle Maint
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Operations ‣ Achieve and maintain
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Audit and Investigative Services Ov
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Audit and Investigative Services EX
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Business Services Division SEPTA Fi
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Business Services Information Techn
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Business Services EXPENSES Amounts
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Business Services DIVISIONAL GOALS
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Customer Service and Advocacy Overv
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Customer Service and Advocacy HEADC
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Customer Service and Advocacy Graph
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Page 112 and 113: Finance and Planning Division SEPTA
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Page 128 and 129: Legal Division SEPTA Fiscal Year 20
Page 130 and 131: Legal HEADCOUNT OPERATING HEADS A B
Page 132 and 133: Legal DIVISONAL GOALS AND BUSINESS
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Page 136 and 137: Public and Government Affairs HEADC
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Page 140 and 141: Public and Operational Safety Divis
Page 142 and 143: Public and Operatio nal Safety Clai
Page 144 and 145: Public and Operational Safety EXPEN
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Page 148 and 149: Fringe Benefits Fringe benefits are
Page 150 and 151: Non-Departmental Expense Amtrak ADA
Page 152 and 153: Job Access and Reverse Commute Prog
Page 156 and 157: Operating Goals and Performance Eva
Page 164 and 165: Improving Our System Capital Improv
Page 166 and 167: Capital Improvement Program Capital
Page 168 and 169: Capital Improvement Program Infrast
Page 170 and 171: Capital Improvement Program Paratra
Page 172 and 173: Capital Improvement Program System
Page 174 and 175: Glossary of Acronyms A ADA - The Am
Page 176 and 177: Glossary of Acronyms P PCC Car - Pr
Page 178 and 179: Glossary Americans with Disabilitie
Page 180 and 181: Glossary E Enterprise Funds - Funds
Page 182 and 183: Glossary L Leases and Rentals - The
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FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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