FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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Operating Goals and Performance Evaluation Measures Vehicles Per Mechanic Performance measures are established by vehicle type reflecting the varying fleet size, complexity and condition of Authority vehicles. Mechanics currently scheduled to work in SEPTA's Vehicle Overhaul Program are not included in this calculation. Minimum Vehicles Per Mechanic Fiscal Fiscal Fiscal Year 2010 Year 2011 Year 2012 Actual Actual Goal Bus & Trackless Trolley 3.2 3.2 3.0 Trolley (Subway-Surface & Route 15) 1.5 1.5 1.6 Market-Frankford Line 3.4 3.5 3.0 Broad Street Line 2.3 2.0 2.5 Media-Sharon Hill Line 1.4 1.3 1.3 Norristown High Speed Line 1.7 1.7 1.7 Regional Rail 1.5 1.5 1.5 PRODUCTIVITY GOALS The following productivity goals have been formally established to measure performance: Total Ridership The Authority's goal is to carry at least 330 million passengers (unlinked trips). Public Information Calls The Authority's goal is to satisfactorily respond to at least 97.5% of all public information calls. Scheduled Service Requirements The Authority's goal is to maintain its performance of 98% of service being operated as scheduled. Complaints The Authority seeks to minimize passenger complaints and anticipates that complaints received will be less than 5 per 100,000 passenger trips. Accessibility By Elderly And Disabled The Authority intends to achieve 100% of the total requests for ADA trips. The Authority projects 692,842 trips for Philadelphia and 310,433 trips for the suburban counties for Fiscal Year 2012. For the Shared Ride Program, 780,780 trips are projected for Fiscal Year 2012. SEPTA Fiscal Year 2012 Operating Budget 151
Operating Goals and Performance Evaluation Measures PRODUCTIVITY MEASURES Various statistics are used to measure different aspects of operating performance. Just as with staffing ratios, these indicators are affected by many factors which make comparisons to other properties difficult and often misleading. Factors such as area roadways, traffic congestion, terrain, local traffic engineering and enforcement, together heavily influence system operating speed and hence productivity. As noted in the section on staffing ratios, the amount of work performed in-house versus work contracted out or "privatized" can cause wide variation in the number of employees within an organization. The physical condition of a system's infrastructure and vehicles also determine staffing needs for maintenance operations. For Fiscal 2012, the following productivity measures will be utilized: Vehicle Miles Per Employee The Authority seeks to achieve at least 10,345 vehicle miles per employee. This goal includes miles in contracted services, Shared Ride and ADA Paratransit. Passenger Miles Per Employee The Authority goal is to realize at least 159,265 passenger miles per employee. Passenger Accidents The Authority goal is to incur no more than 1.68 reported passenger accidents per 100,000 vehicle miles of service. Employee Accidents The Authority goal is to experience less than 5.62 employee lost time accidents per 200,000 work hours. SEPTA Fiscal Year 2012 Operating Budget 152
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The Government Finance Officers Ass
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SEPTA Fiscal Year 2012 Operating Bu
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Southeastern Pennsylvania Transport
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Introduction and SEPTA Profile SEPT
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Introduction and SEPTA Profile Popu
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Summary of Assumptions This documen
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FINANCIAL PLANNING POLICIES Financi
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EXPENDITURE POLICIES Financial and
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Financial and Budgetary Policies Ca
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Financial and Budgetary Policies Fu
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Annual Budget Process Fiscal Year 2
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Organizational Structure The Pennsy
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Operating and Staff Departments FIN
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Fiscal Years 2010 and 2011 Actual a
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Financial Projections With the pass
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Operating Revenue SEPTA receives re
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Operating Revenue $10 Investmentt I
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Subsidy Introduction Total subsidie
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Subsidy In addition, the operating
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Fiscal Year 2012 Operating Budget C
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Local Subsidies City Regional Total
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Expense Assumptions LABOR & BENEFIT
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Expense Assumptions SEPTA Fiscal Ye
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Allocation By Division - Fiscal Yea
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Detail of Expenses - Fiscal Year 20
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Headcount Authorization Cause of Ch
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Fiscal Year 2012 Headcount Authoriz
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Corporate Staff SEPTA Fiscal Year 2
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Corporate Staff HEADCOUNT OPERATING
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Corporate Staff Improve Customer an
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Operations Overview The Operations
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Operations HEADCOUNT OPERATING HEAD
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Operations SURFACE TRANSPORTATION P
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Operations LABOR RELATIONS Principa
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Operations Automotive Vehicle Maint
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Operations ‣ Achieve and maintain
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Audit and Investigative Services Ov
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Audit and Investigative Services EX
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Business Services Division SEPTA Fi
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Business Services Information Techn
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Business Services EXPENSES Amounts
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Business Services DIVISIONAL GOALS
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Customer Service and Advocacy Overv
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Customer Service and Advocacy HEADC
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Customer Service and Advocacy Graph
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Engineering, Maintenance and Constr
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Page 110 and 111: Engineering, Maintenance and Constr
Page 112 and 113: Finance and Planning Division SEPTA
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Page 122 and 123: Human Resources Overview Human Reso
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Page 126 and 127: Human Resources Project Management
Page 128 and 129: Legal Division SEPTA Fiscal Year 20
Page 130 and 131: Legal HEADCOUNT OPERATING HEADS A B
Page 132 and 133: Legal DIVISONAL GOALS AND BUSINESS
Page 134 and 135: Public and Government Affairs Overv
Page 136 and 137: Public and Government Affairs HEADC
Page 138 and 139: Public and Government Affairs Feder
Page 140 and 141: Public and Operational Safety Divis
Page 142 and 143: Public and Operatio nal Safety Clai
Page 144 and 145: Public and Operational Safety EXPEN
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Page 148 and 149: Fringe Benefits Fringe benefits are
Page 150 and 151: Non-Departmental Expense Amtrak ADA
Page 152 and 153: Job Access and Reverse Commute Prog
Page 154 and 155: Operating Goals and Performance Eva
Page 164 and 165: Improving Our System Capital Improv
Page 166 and 167: Capital Improvement Program Capital
Page 168 and 169: Capital Improvement Program Infrast
Page 170 and 171: Capital Improvement Program Paratra
Page 172 and 173: Capital Improvement Program System
Page 174 and 175: Glossary of Acronyms A ADA - The Am
Page 176 and 177: Glossary of Acronyms P PCC Car - Pr
Page 178 and 179: Glossary Americans with Disabilitie
Page 180 and 181: Glossary E Enterprise Funds - Funds
Page 182 and 183: Glossary L Leases and Rentals - The
Page 184: Glossary currently consists of thre
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FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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