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FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

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Southeastern Pennsylvania Transportation Authority<br />

Fiscal Year <strong>2012</strong> <strong>Operating</strong> <strong>Budget</strong><br />

Table of Contents<br />

XI.<br />

Interdepartmental<br />

Fringe Benefit Expense ................................................................................................... 139<br />

Non-Departmental Expense ............................................................................................ 141<br />

Customized Community Transportation ......................................................................... 142<br />

Job Access <strong>and</strong> Reverse Commute Program .................................................................. 143<br />

Other <strong>Operating</strong> Expenses .............................................................................................. 144<br />

XII. <strong>Operating</strong> Goals <strong>and</strong> Performance Measures<br />

<strong>Operating</strong> Goals Introduction ......................................................................................... 145<br />

Safety Goals .................................................................................................................... 146<br />

Customer Satisfaction ..................................................................................................... 148<br />

<strong>Financial</strong> Performance .................................................................................................... 149<br />

Staffing Ratios ................................................................................................................ 150<br />

Productivity Goals <strong>and</strong> Measures ................................................................................... 151<br />

XIII. Capital Improvement Program<br />

Capital <strong>Budget</strong> – Fiscal Year <strong>2012</strong> <strong>Budget</strong> ..................................................................... 155<br />

Appendix A - Glossary of Acronyms<br />

Appendix B - Glossary<br />

SEPTA Fiscal Year <strong>2012</strong> <strong>Operating</strong> <strong>Budget</strong><br />

viii

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