FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

Operating Goals and Performance Evaluation Measures
INTRODUCTION
SEPTA has developed a series of goals for measurement of safety, customer satisfaction,
and financial performance. These are described within this section. In addition, there are
more general measures which evaluate system design and effectiveness within the public
transportation service industry.
The Authority maintains a wide variety of data to monitor both service and the overall
performance of various aspects of the operation. Financial data and operating statistics are
reported to various governmental bodies and regulatory agencies in the routine course of
business. Management utilizes other statistics to measure internal system performance.
As a part of the recently enacted Act 44 of 2007 covering public transit funding in
Pennsylvania, all transportation agencies in the Commonwealth will be reviewed by the state
for specific performance measures as a condition of continued funding. These measures are:
‣ Passengers per vehicle hour
‣ Cost per passenger
‣ Revenue per vehicle hour
‣ Cost per vehicle hour
The method for reporting and evaluating these measures has been identified by PennDOT
through temporary regulations issued in July, 2009. Each agency in the State will be evaluated
for the four legislated marks listed above by mode operated within peer groups of not less than
four agencies for each mode. Those modes or measures below the minimum standard will be
required to develop and submit for approval an action plan to achieve the peer minimum
standard as part of the final step in their periodic PennDOT review.
SEPTA Fiscal Year 2012 Operating Budget 145