FY 2012 Operating Budget and FY 2013-2017 Financial ... - Septa

Corporate Staff
Improve Customer and Employee Safety
- Continue to enhance security of passengers, employees and infrastructure.
- Continue safety education programs including Operation Lifesaver.
- Continue to improve employee training and certification programs.
- Continue to rigorously enforce employee drug and alcohol policies.
- Maintain existing relationships and develop new partnerships with local agencies and
universities to enhance security.
Increase Ridership and Revenue
- Respond to regional economic and customer market trends to retain existing riders
and attract new customers without negatively impacting financial well-being.
- Reinforce and build relationships with outside stakeholders to develop service in
response to special markets including visitors, tourists and businesses.
- Strategically enhance existing service and develop new service to meet access to job
needs throughout the region.
- Develop partnership initiatives to address mobility needs through a cost-effective/cost
sharing program.
- Promote existing Authority fare incentives – passes and TransitChek to existing and
new riders.
- Advance new payment technologies into our fare collection system.
- Support the long-term consideration and planning of new service.
- Complete ADA accessibility compliance work for key stations.
- Lend support and be responsive to state-initiated performance standards and various
audits.
Improve Productivity and Cost Effectiveness
- Maximize the effectiveness of resources, personnel, equipment, vehicles and facilities
to improve productivity while continuing to improve the delivery and quality of service
for customers.
- Continue reductions, as appropriate, in non-revenue vehicle fleet.
- Facilitate decision-making support systems through effective use of customer market
research and other market research instruments.
- Continue aggressive fraud campaign programs to reduce Workers’ Compensation,
medical and injury claims.
- Implement projects that provide an integrated approach to strategic planning
throughout the Authority.
Improve Employee Satisfaction and Workplace Excellence
- Create a work environment that fosters employees’ development and commitment to
excellence and professional pride.
- Enhance our employee recognition program to show appreciation for jobs well done.
- In cooperation with one of our bargaining units, continue the apprenticeship program
for high school students.
Maximize Authority participation in Federal Economic Stimulus Package
- Complete capital improvement projects
SEPTA Fiscal Year 2012 Operating Budget 63