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Probate & Trust Law Section Conference Manual ... - Minnesota CLE

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Table of Contents<br />

Building & Managing Client Relationships & Expectations<br />

Jamie F. Held<br />

I. Introduction ......................................................................................................1<br />

II. Who is Your Client ...........................................................................................1<br />

III. Managing Expectations & Creating the WOW Experience .............................3<br />

IV. Establish Processes & Deliver Consistent Experiences for All Clients ..........6<br />

V. Involve Others & Take Care of Others ............................................................7<br />

VI. Conclusion .......................................................................................................7

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