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Probate & Trust Law Section Conference Manual ... - Minnesota CLE

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Be aware, however, that sometimes you must step outside the system to better serve the client.<br />

There are times when flexibility and deviation from the system are more important. Be careful not to<br />

deviate from the system too frequently, otherwise, what is the point of the system. Speak with those who<br />

work with you so that there is a common understanding about when deviation is acceptable. Following a<br />

deviation from the system be sure to assess why the deviation was necessary. Was it a unique situation?<br />

Is a change in the overall system is warranted?<br />

V. Involve Others & Take Care of Others<br />

Be sure to involve others in the care of your clients. If you have other employees or support staff,<br />

this is more self-evident. Be sure to get input from others who work with your clients as they may have<br />

ideas of see things you do not.<br />

Be sure to ask referral sources for thoughts and ideas. Often times the client goes back to the<br />

original referral source with a review of the process. The referral source may not think or may forget to<br />

provide feedback.<br />

VI.<br />

Conclusion<br />

Building and managing client relationships and expectations is a critical part of our job. Ask<br />

other attorneys for advice and suggestions. Ask your clients for their thoughts. Be open to change. And,<br />

consistently revisit your interactions with your clients. There is always room for improvement.<br />

7

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