MAP-01-011 HFI Technical Guide - Human Factors Integration ...

MAP-01-011 – HFI Technical Guide (STGP 11)• The reliability of such a technique is doubtful. Different SME’s may offerdifferent ratings for the same task.A3.9.10Team Communication and Co-Ordination AnalysisOne way of investigating team performance is to analyse the communicationsmade between different team members. Team Communication and Co-Ordination Analysis (TCCA) is an approach to the assessment of teamcommunication whereby the frequency and pattern of communications betweenteam members is analysed. A simple frequency count can be used to measurethe frequency of different types of communication. Analysing the patterns ofcommunications involves recording the speaker and the content of thecommunication.• Advantages• Communications analysis provides an assessment of the communicationsoccurring in the team under analysis. This can be useful for trainingpurposes, understanding errors in communication, analysing theimportance of individuals within a team and for analysing thecommunication resources used.• The output can help provide a better understanding the of teamscommunications requirements, in terms of content and technology.• Can be used to highlight redundant roles in the team.• The output can be effectively used during training procedures.• Disadvantages• The coding of communications is time consuming and laborious.• Recording communications during task performance is also tedious.A3.9.11Comms Usage DiagramsComms Usage Diagrams (CUD) is a relatively simple approach to analysingcommunications between teams in different geographic locations. The methodidentifies the Why, What and How of communication. It does not identifytemporal characteristics or human errors, although communication systemproblems can be revealed. Data collection is likely to be resource demanding,requiring multiple analysts. Video and audio recording facilities are needed.Representative subjects are required to participate. The method is more likely tobe suited to the analysis of mission-critical or safety-related communication.• Advantages• The CUD output is particularly neat offering a task description and athorough description of collaborative activity, including the order of activity,May 2006 Page A3-84 Issue 4