Newfoundland and Labrador Product Development Strategy

Qualmark - New Zealand's official quality tourism sitehttp://www.qualmark.co.nz/eligibility.shtmlPage 3 of 45/2/2004◦ advising onwhere effortand capital mbe bestinvested.Assessment report sent tooperator• The assessment redetails:◦ quality score◦ comments◦ additionalopportunitieeach area ofassessment.◦ the outcomethe assessm(i.e. the stargrade orpass/fail forendorsemen• If minimumrequirements havebeen met the licencholder has eight weto provide anyevidence that they'been put right in orto confirm the stargrade or endorsemAdditional process notes• The emphasis of the criteria is on the outcome, rathethan being a 'prescriptive' checklist. Eg, the bookingservice is user friendly and provides the necessary leof service and information rather than having to usespecific technology or process.• The length of time taken by the assessment dependsthe type, size and complexity of business being asses• The assessor determines where the business sits inrelation to the standards and criteria.• A flexible approach is taken to the application of the