Newfoundland and Labrador Product Development Strategy

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- 1 -Appendix IVGlossary of TermsACOA: Atlantic Canada Opportunities AgencyAdventure Tourism: Tourism that involves physical exertion, usually in the outdoors.ACTP: Atlantic Canada Tourism Partnership - a marketing alliance involving ACOA, thefour provincial departments of tourism and the four provincial tourism industry associations.Airlift: Aircraft capacityAuthentic cultural/heritage product: A tourism product that is to a large extent a genuinecultural feature or a genuine heritage artifact, rather than one that is that is contrived. Itinvolves restoration rather than replication. It is original rather than representational.Canada Select: A national program of rating fixed-roofed accommodations to assist theconsumer.Camping Select: A national program of rating campgrounds and recreational vehicle parks toassist the consumer.Collateral: Print materials used in marketing, such as brochures, flyers, information sheets,etc.Commission: The compensation that a travel agent or other intermediary receives from aproduct supplier in return for selling their products or services. Commissions are usuallybased on a percentage of the retail value of the transaction.Consolidator: In the air transportation sector, this is someone that charters aircraft on behalfof several clients, in which each client group commits for using/selling a block of the seats ona charter flight.Cooperative Marketing: The sharing of marketing costs for mutual benefit. Participants in acooperative marketing initiative may include one or more travel product suppliers, adestination marketing organization, and travel trade companies such as tour operators orwholesalers. Usually all participating organizations share in the administration and/or cost ofthe marketing program.CTC: Canadian Tourism CommissionCultural Heritage: The human presence in the world – people and communities today;history of cultures, communities and regions; cultural entertainment, festivals and events (art,theatre, books, media)THE ECONOMIC PLANNING GROUP of Canada Newfoundland & Labrador Tourism Product DevelopmentD. W. Knight Associates Strategy and Accommodation Needs StudyAppendix IV: Glossary
- 2 -Cultural Tourism: Tourism based on cultural heritage features.Customer Orientation: A business philosophy whereby you give the needs and wants ofyour customers first priority in how you operate your business. Also referred to as ‘customer(or consumer)-driven’. ‘Market-driven’ is also used.DITRD: Department of Innovation, Trade and Rural DevelopmentDTCR: Department of Tourism, Culture and RecreationDemand Generator: In tourism, this is something that can, by itself, motivate people to makea trip or select a destination.Demand Influencer: In tourism, this is something that either contributes to the motivation totake a trip or select a destination, or induces traveller’s behaviour while on the trip.DMO: See ‘destination marketing organization’ below.Destination Area: An area containing a mix of attractions for visitors along with supportingtraveller services.Designated Destination Area: A destination area that has been identified as a priority forfuture development and marketing.Destination Marketing Organization (DMO): An organization that promotes a traveldestination – including provincial tourism departments, regional tourism associations,convention and visitors bureaus, and chambers of commerce.Eco-tourism: Tourism that involves experiencing and learning about the natural environment,conducted in an environmentally sensitive and sustainable fashion.Fulfilment: The practice of sending out travel literature in response to enquiries.FIT: (See ‘Fully Independent Tour/Travel’ below.)Fully Independent Tour/Travel (FIT): Packaged travel/tourism products that are designedfor independent travellers and that do not usually involve group activities at any stage in thetrip. A typical example is the fly-drive package, offering a saving in air, car rental andperhaps some additional services on a package basis.Gateway: An entry point to the destination.THE ECONOMIC PLANNING GROUP of Canada Newfoundland & Labrador Tourism Product DevelopmentD. W. Knight Associates Strategy and Accommodation Needs StudyAppendix IV: Glossary
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Table of ContentsPage No.Section 3
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Table of ContentsPage No.Section 6:
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Page 14 and 15:
The Top Ten Conclusions (continued)
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Section 1IntroductionTHE ECONOMIC P
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- 2 -Objectives and Scope of the St
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- 4 -" Preparation of several backg
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- 5 -Section 2Newfoundland and Labr
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- 7 -There are expectations that th
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- 9 -A recent National Geographic T
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- 11-“changes to exchange rates a
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- 13-• Family (41%)• Learning (
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Section 3Situational AnalysisTHE EC
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- 16 -o Outdoor activities availabl
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- 18 -The province’s tourism prod
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- 20 -Market perspectives on Newfou
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- 22 -o Transportation to and from
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- 24 -Exhibit 1Satisfaction Levels
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- 26 -RoofedAccommodationsSupply of
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- 28 -Nova Scotia and Prince Edward
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- 30 -Hotel/Motel Occupancy by Star
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- 32 -o There are examples of rooms
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- 34 -pricing, rate structures, dis
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- 36 -A few participants reported s
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- 38 -Exhibit 2Extent to which Acco
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- 40 -Clearly the vast majority of
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- 42 -o Growing use of upscale B&Bs
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- 44 -o Not enough 4 star plus prop
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- 46 -As illustrated in thegraph, t
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- 48 -campsite. The rate for sites
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- 50 -o There appears to be an incr
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- 52 -A niche market within the rec
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- 54 -Argentia facility closes at t
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- 56 -expressed views concerned sig
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- 58 -The Department of Tourism, Cu
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- 60 -the province was about 48% hi
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- 62 -A related issue is recreation
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- 64 -HNL also offers a wide range
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- 66 -" Its core programs include:-
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- 68 -Federal Government ProgramsAt
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- 70 -The tourism industry in Newfo
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Section 4Product Development Initia
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- 73 -Key Issues/Opportunities/Chal
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- 75 -Key Issues/ Opportunities/ Ch
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- 77 -o Product Committee scans cur
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- 79 -o Development of mutual respe
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- 81 -The province has recently int
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- 83 -One of the signature areas id
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- 85 -o Ontario’s Product Allianc
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Section 5Overall Strategic Approach
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- 88-This is not to suggest that we
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- 90-Newfoundland’s major tourist
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- 92-Federal government:o National
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- 94-The approach focuses on buildi
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- 96-on its investment. The $300 mi
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Section 6Strengthening and Building
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- 99 -Demand Influencers - Natural
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Exhibit 4Evaluation of Attractions,
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- 103-Top Priority Influencers (10
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- 105-Exhibit 5Rating of Potential
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- 107-Based on this evaluation, act
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- 109-o Staging a spring or fall ev
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- 111-1. Develop pricing ‘tools
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- 113-Cultural and Heritage Attract
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- 115-o Exhibit 7What Does ‘Cultu
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- 117-There are always risks in con
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- 119-Aboriginal and Acadian Cultur
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- 121-Criteria for SupportThe kinds
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- 123-Other Provincial Initiatives
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- 125-The question arises, however,
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- 127-Provincial/Regional Itinerari
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- 129-o A serious shortage of renta
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- 131-This is another sector of the
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- 133-Walking and hiking is one of
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- 135-The Green Bay Trail Guide pro
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- 137-get them developed. We have n
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- 138 -Section 7Strengthening and B
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- 140 -Established Destination Area
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- 143 -Some suggestions:o Build on
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- 144 -Section 8Strengthening Touri
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- 146 -Currently established servic
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- 148 -o The absence of Provincial
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Section 9Strategies for Accommodati
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- 151 -But with demand generating a
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- 153 -To be more explicit, the nee
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- 155 -to assess this. What occupan
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- 157 -o Has evident potential in o
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- 159 -o Accessible by roado Archit
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- 161 -of a feasible proposal by th
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- 163 -The criteria here are relati
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- 165 -significant gaps, such that
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- 167 -We have used scores of low,
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- 169 -o Also, some level operating
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- 171 -Preference should be given t
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- 173 -If this sort of advice is to
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- 175 -some suggestions that the da
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- 177 -only be given in destination
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Section 10Other Product Development
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- 180 -As part of the shoulder and
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- 182 -flexibility in this regard.
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- 184 -from this process has been s
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Section 11Strategies for Market Rea
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- 187 -o Brochure and other marketi
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- 189 -considered in the mystery sh
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- 191 -them of the career opportuni
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- 192 -Section 12LabradorOverviewLa
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- 194 -Tourism Business Support Fun
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- 196 -" Principles and policies fo
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- 198 -Changes Since Completion of
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- 200 -are currently looking at the
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- 202 -development of the Labrador
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- 204 -" Identify Business and Prod
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- 206 -" Some have been long-held f
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Section 13ImplementationTHE ECONOMI
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- 209 -barrel for government handou
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- 211 -In the second case, the appr
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- 213 -General ConclusionsOther con
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- 215 -o Econo-museum/learning prog
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- 217 -across the province - museum
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- 219 -Newfoundland and Labrador To
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- 221 -Exhibit 11Functions of the A
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- 223 -The challenge here is the ne
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- 225 -The first iteration of the a
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- 227 -other organizations the team
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- 229 -Given the kind of budget req
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- 231 -FundingWe recommend that the
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- 233 -Linkage with the Tourism Mar
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- 235 -Hospitality Newfoundland and
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PART IIOpportunities for Product De
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- 237 -Section 14Avalon RegionOverv
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- 239 -Exhibit 13Avalon Region - Oc
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- 241 -Destination AreasThe discuss
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- 244 -believes that there is an op
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- 246 -of those interview indicated
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- 248 -Opportunities and NeedsPoten
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- 250 -Opportunities and NeedsWith
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- 252 -Zone 17:Mariner (Baccalieu T
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Section 15Eastern RegionTHE ECONOMI
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- 255 -EASTERN REGIONNumber Number
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- 258 -Trinity Bight (Trinity/Port
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- 260 -Accommodation Supply, Demand
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- 262 -Opportunities and NeedsThe p
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- 264 -° The fall season of Rising
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- 265 -Section 16Central RegionOver
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- 267 -perform better than the lowe
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- 270 -Suggested Tourism Developmen
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- 272 -primarily of the hotel/motel
Page 307 and 308: - 274 -but demand outside this peri
Page 309 and 310: - 276 -Demand° Overall occupancies
Page 311 and 312: - 278 -100%90%80%70%60%50%40%30%20%
Page 313 and 314: - 280 -100%90%80%70%60%50%40%30%20%
Page 315 and 316: - 281 -Section 17Western RegionOver
Page 317: - 283 -Destination AreasThe discuss
Page 320 and 321: - 286 -° Raleigh - consider propos
Page 322 and 323: - 288 -Codroy Valley/Southwest Coas
Page 324 and 325: Demand- 290 -ZONE 6 - NordicNumber
Page 326 and 327: - 292 -ooGMNP, this is a significan
Page 328 and 329: - 294 -Demandoo100%90%80%70%60%50%4
Page 330 and 331: - 296 -oThere may be some future op
Page 332 and 333: Section 18Labrador Accommodation As
Page 334 and 335: - 299 -Supply of Accommodations in
Page 336: - 301 -100%90%80%70%60%50%40%30%20%
Page 339 and 340: - 303 -Zone 5: Labrador StraitsSupp
Page 341 and 342: - 305 -As with Zone 4, activity in
Page 343 and 344: Qualmark - New Zealand's official q
Page 351 and 352: - i -Appendix IIOther Tourism Proje
Page 353 and 354: - iii -Change and Fogo Islands - Th
Page 355: Appendix IIIMap of Regional Economi
Page 360 and 361: - 3 -Geographic Markets: Market seg
Page 362 and 363: - 5 -Regional DMO: Regional destina
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