2004-2005 COLLEGE CATALOG - Luzerne County Community ...

speaker specifications and enclosure design using computer aided design software
and real time analyzer.
Prerequisites: MEI 121, MEI 132, CIS 208.
MEI 130-Customer Relations 3 Sem.-Hrs.
This course, dealing with customer service skills, will cover techniques for building
repeat and referral business through improved customer service. Topics will
include: customer service management, the nature of customer relations, developing
policies, hiring, training for superior service, analyzing and resolving complaints,
telephone techniques, how to create excellence by exceeding customer expectations,
in-person customer relations, understanding your customers, cross-selling and addon
sales, and the legal side of customer service.
Prerequisite: BUS 248.
MEI 132-Fabrication for Mobile Electronics 2 Lect., 2 Lab., 3 Sem.-Hrs.
This course will introduce students to the various tools and fabrication materials
used in the mobile electronics industry. Students will be exposed to woodworking
fundamentals, cabinet construction, and door panel fabrication required for
mobile electronics installation. Fiberglass working and molding, ABS plastic molding
and shaping will also be covered.
MOTOR SPORTS TECHNOLOGY
MST 100-Basic Machine Shop Principles 2 Lect., 2 Lab., 3 Sem.-Hrs.
This course is designed to provide introductory instruction relevant to information,
practices, and procedures utilized to perform basic maintenance, set-up and
operation of machine tools. Emphasis will be on machining centers, milling machines,
and lathes. Topics of coverage will include analysis of material, finish, accuracy,
tooling, documentation, machine set-up and measurement proficiency.
MST 101-Basic High Performance
Engine Blueprinting 2 Lect., 2 Lab., 3 Sem.-Hrs.
This course is designed to provide the student with the necessary basic knowledge
needed to properly blueprint high performance engine components through
the use of precision measuring tools, machining practices, and correct measuring procedures.
Proper tool set-up of lathes, milling machines, balancing equipment, and
other special tools, equipment, and procedures required for proper engine building.
MST 102-Introduction to Motorsports 1 Sem.-Hr.
This course is designed to give the student an overall view of the motorsports
industry as a whole. Special emphasis will be placed on sanctioning bodies, rules
and regulations, technical inspections, marketing sponsorship and public relations,
and safety as they relate to motorsports.
MST 103-Advanced High Performance
Engine Blueprinting 2 Lect., 2 Lab., 3 Sem.-Hrs.
This course is designed as a continuation of MST 101 to provide students with
advanced engine blueprinting knowledge. Through the use of precision measuring
tools and proper set-up and operation of milling machines, lathes, valve grinding
equipment, surface grinding equipment, and balancing operations required for
proper high performance engine building.
MST 105-Fabrication/Welding I 2 Lect., 2 Lab., 3 Sem.-Hrs.
This course is designed to provide the student with information related to various
types of welding principles utilizing oxy-fuel, stick, mig, and tig welding procedures
with emphasis on proper equipment usage and safety operations. These
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