Small Talk

conversational clout . 109
as questions, can lead the conversation down an unintended
path. Be aware when you use the following examples
and notice how you project yourself in the course of
conversation.
• When will that be ready? Put yourself in the
driver’s seat.
Instead: Will you please have that ready for me
by Tuesday?
• I’d hate to direct you to the wrong store. Hate to
do what? Hate to make a mistake?
Instead: I do not know what store to direct you
to. Or, I believe that you can find that product
at______
• I was going to say that property taxes seem high
and I would think that roses would require more
sunshine than this space provides. This qualifies
what you are about to say. Either statement
sounds cautious and timid.
Instead: I believe property taxes are high or From
my experience, roses require more sunshine than is
provided in this space.