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Small Talk

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78 . the fine art of small talk<br />

If you want to show<br />

that you are:<br />

Say:<br />

Looking to the future ...<br />

Reviewing the past ...<br />

Seeking likenesses/<br />

differences<br />

Seeking extremes/<br />

contrasts<br />

What do you think will<br />

happen next?<br />

What happened first?<br />

Have you ever seen<br />

anything like this?<br />

What’s the opposing<br />

point of view?<br />

What’s the downside?<br />

What’s the optimum?<br />

Other verbal listening cues function to redirect the<br />

conversation by transitioning to another topic. Examples<br />

of cues that offer a seamless segue include:<br />

• That reminds me of ...<br />

• When you were talking about ______,<br />

I remembered ...

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