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Small Talk

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All these verbal cues indicate that you are fully present.<br />

Just as important, these cues encourage others to<br />

continue speaking. Imagine someone asks you a question,<br />

and you respond with a one-sentence answer. You<br />

are uncertain as to how much information they are truly<br />

interested in learning. Added verbal cues as you respond<br />

assure you that their interest is sincere. Verbal cues encourage<br />

others to continue. Use verbal cues as an active<br />

way to get others to do the talking so that you can spend<br />

some time eating your cheeseburger!<br />

Gabby people seldom listen. Those of us who conhearing<br />

aids and listening devices . 79<br />

• You know, I was just reading in the paper<br />

about ...<br />

• I’ve always wanted to ask you ...<br />

• I thought of you when I heard ...<br />

• Do you mind if I change the subject?<br />

• There’s something I’ve wanted to ask of someone<br />

with your expertise.

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