Small Talk

take the plunge: start a conversation! . 33
Remembering names is well worth the effort. In fact,
learning names is part of hosting the conversation. A
host is always expected to know and use every person’s
name, since the host is responsible for making introductions
as new individuals enter the conversation. I was
seated at a table for eight and met three people who had
arrived at the table before I did. As others arrived, I extended
my hand, introduced myself, and made the introductions
to the other three. I said, This is Linda with Sun
Microsystems, and Jon with SONY, and Sam from the Association
of Safety Engineers. Acting as the host puts everyone at
ease and creates an atmosphere of warmth and appreciation
that naturally encourages conversation. It also positions
you as a leader in the group.
NIX THE NICKNAMES
If a colleague introduces himself as “Michael,” don’t
call him “Mike.” If he wanted you to call him “Mike,” he
would have introduced himself that way. If someone has
a difficult name, make the effort to learn it—do not
shorten it to a nickname without permission! It makes
me crazy when someone shortens my name to “Debbie.”