Small Talk

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110 . the fine art of small talk • Can I interrupt you for a minute? Can I ask you a question? You already have! If you are willing to interrupt someone when they are engaged, just ask the question! But to be polite, you could offer I’m sorry to interrupt... and then ask your question. • I’ll have to ask someone about that ... Who are you? No one? Instead: I’ll be glad to check with accounting and get back to you. • I’ll be honest with you, I had a great time! Aren’t you always honest? Are you qualifying this particular statement over others you have made? Instead: I had a great time! • Can you spell your name for me? Most of us know how to spell our names, we do not need to be asked first if we know how! Instead: Please spell your name for me.
conversational clout . 111 • If I can find out... A low expectation is established when you use the word if. Raise expectations. Instill confidence. Instead: I will look into this and get back to you one way or the other. • I’m only the ... Everyone’s role or job is important. This is demeaning to oneself. Define the capabilities and responsibilities in your area of expertise. Instead: My responsibilities are focused on Web site development. I will be glad to check with sales about your order. • I can’t meet with you this morning. This projects an unwillingness to deliver the best possible outcome. Or it projects a burden. In either case say what you can do, not what you cannot. Instead: I can be there by three this afternoon. • I’ll try to get this back to you this week. The word try conveys the underlying message that
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Contents Preface ix chapter 1 What
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Preface When I first got into the b
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preface . xi didn’t know how to k
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preface . xiii commentary on some f
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preface . xv to present themselves.
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preface . xvii 4. I go to at least
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2 Get Over Your Mom’s Good Intent
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15 Holiday Party Savvy Survive the
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Acknowledgments The need for additi
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Small Talk

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