Small Talk

make the most of networking events! . 161
sales presentation, or a tough interview, small talk can
turn a challenging situation into a success. Small talk
connects us, whether the setting is business or social.
Everyone learns the technical skills required for their
jobs, but not everyone places importance on conversational
skills. The ability to talk easily with anyone is a learned
skill, not a personality trait. Acquiring it will help you
develop rapport with people and leave a positive impression
that lasts longer than an exchange of business cards.
Here are a few tips business professionals can use to
improve their small talk skills:
• Be the first to say hello!
• Introduce yourself. Act as if you’re the host and
introduce new arrivals to your conversation
partner or partners.
• Smile first and always shake hands when you
meet someone.
• Take your time during introductions! Make an
extra effort to remember names, and use them
frequently in the conversation.