Small Talk

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76 . the fine art of small talk I replied, “You weren’t saying anything so I thought maybe you’d suddenly been buried by eight feet of snow.” “I didn’t want to interrupt,” he replied. There are numerous verbal cues to let the speaker know you are fully engaged in the conversation. These brief comments tell the speaker that you are interested and want to know more. You can use verbal cues to show that you have a positive response, that you disagree, or that you want to hear more about something in particular. Check out this list to see which cues are used in different situations. If you want to show that you are: Say: Interested in hearing more... Tell me more. What was that like for you? Taking it all in ... Hmmm, I see . . . Responding positively ... Diverging ... How interesting! What an accomplishment! On the other hand, what do you think...?
hearing aids and listening devices . 77 If you want to show that you are: Say: Expanding on the idea ... Arguing/refuting ... Involving yourself ... Clarifying... Empathizing ... Probing ... Seeking specifics ... Seeking generalities ... Along that same line, do you...? Why? What proof do you have of that? Could I do that? What would it mean to me? I’m not sure I’m clear on your feelings about... That must have been tough/frustrating, et cetera. What do you mean by that? How were you able to manage? Can you give me an example? What’s the big picture here?
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the fine art of small talk How to S
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Contents Preface ix chapter 1 What
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Preface When I first got into the b
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preface . xi didn’t know how to k
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preface . xiii commentary on some f
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preface . xv to present themselves.
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preface . xvii 4. I go to at least
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2 Get Over Your Mom’s Good Intent
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11 The Conversational Ball Is in Yo
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15 Holiday Party Savvy Survive the
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Acknowledgments The need for additi
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Small Talk

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