Small Talk

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112 . the fine art of small talk this is not something that is dependable. Instead: I’ll get to you no later than next week. Tell people what you will do, not what you hope to do. • I’ll have to ... Another burden. I’ll have to check with my husband or I’ll have to check with my secretary. Instead: I’ll be glad to check with my husband and I’ll be glad to speak to my secretary and get back to you. • You’ll have to call me tomorrow. This is a busy time for me. This sounds like a person giving orders and placing another burden on my already heavy load! And I don’t like to be bossed around. Instead: You can call me tomorrow. That’s a better time for me. • I’m really not too sure. Yes, you are sure. You are sure you don’t know! Instead: I don’t know how to get to Colfax. Ask Jennifer. She is good with directions.
conversational clout . 113 • May I ask your name? Permission is not necessary to ask someone’s name! Instead: What is your name? We are what we say, and the true window to our souls is our words. Let your words bespeak the strength within.
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the fine art of small talk How to S
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Contents Preface ix chapter 1 What
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Preface When I first got into the b
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preface . xi didn’t know how to k
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preface . xiii commentary on some f
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preface . xv to present themselves.
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preface . xvii 4. I go to at least
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2 Get Over Your Mom’s Good Intent
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15 Holiday Party Savvy Survive the
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Acknowledgments The need for additi
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Small Talk

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