GENERAL MEETING DRAFT - Bankier.pl

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>> Report on Operations
Global Banking Services
The mission of UniCredit Global Information Services for 2009 was to deliver IT services to Group
companies and third parties, ensuring the appropriate quality level and constant evolution of the services
offered; to support the business processes by ensuring their overall organizational coherence and
pursuing adequate levels of service and efficiency; to design, develop and manage the IT systems of the
UniCredit Group, ensuring that their technologies and applications remain appropriate at all times in order
to satisfy the needs of the Group; to ensure continuous improvement of the efficiency of IT services and
constant control of the associated costs (improving on the European benchmarks for the sector) and,
thus, contributing to the global efficiency strategy of the UniCredit Group.
In 2009 the UniCredit Global ICT Company was created with the merger of the Group IT companies
UGIS, HVB-IS (Germany), Wave (Austria) and Kyneste (former Capitalia Group). The new multinational
ICT company UGIS has almost 4,500 employees in 8 countries (Austria, Germany, Great Britain, Italy,
Poland, the Czech Republic, Slovakia and Hungary). Various insourcing activities were carried out,
including the integration into UGIS of the IT MIB branch of the London subsidiary of HVB AG.
Particular attention was paid to the evolutive maintenance of the Eurosig platform, focusing on
management of the new market circumstances (e.g. suspension of loan repayments for disadvantaged
families), on compliance with legislative measures (e.g. abolition of overdraft commission fees, "Friends
Network" program for the sale of P.A. products at bank branches, the "Scudo Fiscale" [tax shield]), and on
new products (Genius Card, prepaid UEFA Champions League card, new mutual funds) and services
(adjustment of commission fees, mitigation of the operating risks of Filiale, sale of credit products via
Internet Banking).
Important synergies were obtained through a number of projects, including the EuroMIB project for the
creation of a Group platform for Management & Investment Banking and the CACEIS project, involving
the outsourcing of securities administration and custody services by HVB AG to CACEIS Bank
Deutschland GmbH. With the same objective of greater efficiency, steps were taken to bring foreign
subsidiaries in line with the technological standards of the Group, as well as initiatives relating to the GES
(Global Enterprise Services) area for improving Group data quality and risk management processes. In
particular, the first parts of the CFO Data Warehouse project were carried out, with a view to integrating
data from various sources into a single repository to support the processes of the CFO.
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The purpose of this Department is to coordinate the Group factories devoted to centralized
operations/back office services. The following departments operate within the framework of Global
Operations Services: "Shared Service Centers", which are responsible for managing centralized support
services (HR Shared Service Center and Financial & Accounting Shared Service Center), and defining
guidelines and policies for the centralization of support services; "Card Payment Solutions", responsible
for supporting and verifying the operations of the Factories / Structures involved in Card Processing by
defining the strategies and policies relating to these services.
In 2009, Card Payment Solutions consolidated the objective of centralizing credit card processing in Italy,
completing the transfer from the portfolio associated with the former Capitalia companies to the Group’s
technological solution, as well as supporting the strategy of insourcing the business from cards issued
through CartaSi, promoted by Retail Division Italy. Against this background, from October onwards the
process was begun to convert CartaSi cards into other cards issued directly by the banks of the Retail
Division Italy and managed using the centralized Group solution.