GENERAL MEETING DRAFT - Bankier.pl

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UniCredit Business Partner is the Global Factory for Operations, and its objective is to quickly and
efficiently integrate the Group’s back office activities in a sustainable manner. The strategic goal is to
provide customers with the best possible value by developing a homogeneous and innovative operating
model, sharing best practices and achieving economies of scale based on independent centers of
expertise for each country in accordance with local circumstances.
UniCredit Business Partner was created on January 1, 2009 (with a change in name from "UPA",
UniCredit Processes & Administration) following the acquisition of the back office activities of Bayerische
Hypo- und Vereinsbank ("HVB") and Bank Austria ("BA") through contribution of the back office business
of HVB and of the wholly-owned BA subsidiaries BA-CA Administration Services GmbH and Banking
Transaction Services S.r.o., companies specializing in back office services. A branch of UCBP was
opened in Poland for transfer of activities carried out for HVB by the German subsidiary of UCBP, with
another two opened by BA-CA Administration Services GmbH in Poland and Bucharest, Romania for
transfer of the Austrian operations carried out for BA (the need for branches of BA-CA Administration
Services GmbH to carry out the Austrian operations, separate from the UCBP branches, was dictated by
the peculiarities of Austrian law regarding banking secrecy).
In 2009 the Certifications were renewed (previously done for the Italian and Romanian operations by
UniCredit Processes & Administration) in accordance with the reference international standards UNI EN
ISO 9001:2008, UNI EN ISO 14001:2004 and EMAS.
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This department provides global coordination of the Group companies and structures devoted to credit
recovery, encouraging centralization and the constant evolution of processes by maximizing effectiveness
and efficiency, in conformity with cost/benefit thresholds and the control of recovery times and costs, as
well as of any potential losses.
For 2009, the objective of the business line was to provide specialist functional coordination of the
companies and structures falling to its responsibility, fulfilling a role of guidance, support and control,
while respecting the responsibilities of the entities concerned, with the goal of optimizing operating
processes, minimizing overall costs and maximizing the profitability of operations, even if carried out on
behalf of companies outside the Group; the department manages directly the SPV companies receiving
the problematic/securitized credits of the Parent Company and Group entities.
It is also responsible for supporting and monitoring the application of the Department guidelines by the
relevant Group companies and structures, as well as for encouraging the application, by those
companies/structures, of the guidelines issued by other functions of the Parent Company and for
monitoring the implementation of policies/models/processes and trends in the budget/performance figures
falling within the scope of its competence. The persistence of the current economic crisis has, naturally,
also affected the processes associated with Non-Performing Loans (NPLs), with a halt to the dynamism of
this market that formerly made it easy to carry out securitization operations and/or engage in portfolio
buying and selling transactions.
In 2009 no securitization operation was carried out on NPLs, while the average price of the mortgage
portfolios has halved in the last few years, rendering particularly difficult one of the options for liquidating
credits. The difficulties of extra-judicial recovery have necessarily steered recovery strategies towards
favoring greater credit control through recourse to judicial procedures, with the consequent lengthening of
recovery times.
2009 CONSOLIDATED REPORT AND ACCOUNTS
106