GENERAL MEETING DRAFT - Bankier.pl

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Within the meaning of Art. 123-bis par. 3 of Legislative Decree 58 dated February 24, 1998, the “Report
on Corporate Governance and Proprietary Structures” is available in the "Governance" section of the
UniCredit website (http://www.unicreditgroup.eu/it/Governance/corporate_governance_report.htm).
An explanatory chapter on the Corporate Governance structure is likewise included below in this
document.
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During 2009, the Group's operations were characterized primarily by the implementation of initiatives for
the creation of the Group’s Global Factory for shared services and products, as well as the reorganization
of the Group through rationalization of operations of subsidiary companies to eliminate overlapping
businesses and pursue greater synergies and cost reductions.
The Group also undertook some new growth initiatives through external lines to consolidate and
strengthen its leadership position in certain business sectors.
During the year, the Group also established certain asset-strengthening measures, and the end of 2009
saw the launch of the "ONE4C" project for the reorganization of the Group in order to increase customer
satisfaction and proximity to the territory, which will be addressed again in the corresponding chapters.
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During the report year, two separate projects were completed to reorganize the Group’s Italian and
foreign back office and ICT operations in order to improve the coordination and efficiency of these
business support areas and to achieve further economies of scale and scope.
Specifically, the goal of the projects was to implement two Global Factories for shared services:
� a Global Back Office Company that provides back office services at the Group level,
known as UniCredit Processes & Administration S.p.A. (which changed its name and
company form in the report year to “UniCredit Business Partner joint venture corporation”,
hereinafter “UCBP”);
� a Global ICT Company that serves as the sole center for ICT services for the entire Group,
known as UniCredit Global Information Services S.p.A. (which changed its company form
in the report year to that of a joint venture corporation, hereinafter “UGIS”).
Both companies will reinforce the “customer-centric” approach that will be based on regular customer
satisfaction surveys.
2009 CONSOLIDATED REPORTS AND ACCOUNTS
110