Effective Communication - Emergency Management Institute ...

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UNIT 6: EFFECTIVE ORAL COMMUNICATION Activity Vocal intonation -Volume -Speed -Clarity -Inflection Style of dress Personal effects -Hairstyle -Clothing -Jewelry Silence Body language -Posture -Eye movement -Body position -Fidgeting -Expression Gestures Activity: Nonverbal Behaviors Review the nonverbal behaviors listed below and jot down how the behaviors might be evident in each of the situations described. Emergency Planner Makes Presentation to Civic Association Fire Chief Gives TV Interview at Site of Explosion American Red Cross Manager Thanks Office Staff (2) for Efforts Effective Communication Page 6.11
UNIT 6: EFFECTIVE ORAL COMMUNICATION Answers Activity: Nonverbal Behaviors (Continued) Compare your ideas about how nonverbal behavior would be expressed to the sample responses below. Emergency Planner Makes Presentation to Civic Association Vocal intonation Clear, energetic voice, dynamic Fire Chief Gives TV Interview at Site of Explosion Moderate volume, slower speed, authoritative American Red Cross Coordinator Thanks Office Staff (2) for Efforts Fast speed, somewhat high volume, irregular inflection, warmth Style of dress Business attire Uniform Agency T-shirt and slacks Personal effects -Hairstyle -Clothing -Jewelry Silence Hair should be neat. Clothes should be good quality. Avoid extreme clothing or too much jewelry. Use brief silences in asking a sequence of questions aloud. Body language Standing straight, -Posture -Eye movement -Body position -Fidgeting -Expression but relaxed, making contact with people in various parts of the room, leaning slightly forward with expressive face. Gestures Use natural hand gestures. Tips Appropriate to the serious nature of the emergency. Use silence between interview questions. Do not talk to fill lulls. Chief should stand still, keep head high, and face the interviewer. Minimize gestures and fidgeting on camera. Hair should be neat. Clothes should be good quality. Avoid extreme clothing or too much jewelry. Turn off the office radio to spotlight the importance of the message. Coordinator should lean toward staff, maintain good eye contact, have animated facial expressions, modulate voice, smile, and hold arms and hands relaxed away from body. Touch staff on arm or hand. Read the nonverbal cues that your audience sends while you make a presentation. Use them as immediate, personal feedback for reflecting on your success or lack of communication. Then, adjust your delivery in response to the audience’s level of understanding and interest. Effective Communication Page 6.12
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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Unit 3: Communicating in an Emergen
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UNIT 3: COMMUNICATING IN AN EMERGEN
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FINAL EXAM 1. Differences in previo
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FINAL EXAM 14. One reason to select
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