Effective Communication - Emergency Management Institute ...

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UNIT 6: EFFECTIVE ORAL COMMUNICATION Activity Activity Reference Library Activity: Body Language Analyze your body language and identify the messages that you typically communicate to others when you are speaking. What do you project as a listener? Activity: Public Speaking Analyze how you feel when speaking publicly and how your feelings may show. Refer to earlier sections in this unit to help you evaluate your nonverbal language. Summary and Transition Upon completion of this unit, you should feel confident about your verbal communication ability in a wide variety of situations. In the next unit, you will apply that ability to the development of a presentation. But, before you continue to the next unit, take a few minutes to assess your understanding of Unit Six by taking the Knowledge Check on the next page. For More Information Communication tips: www.csus.edu/indiv/k/kiddv/coptalk/pages/comtips/comtips.htm Effective Communication Page 6.19
UNIT 6: EFFECTIVE ORAL COMMUNICATION Check Knowledge Check Carefully read each question and all of the possible answers before selecting the most appropriate response for each test item. Circle the letter corresponding to the answer that you have chosen. Complete all of the questions without looking at the course material. 1. Which statement is true? a. Verbal and nonverbal communications always match. b. When verbal and nonverbal messages conflict, words are more persuasive than nonverbal cues. c. Nonverbal cues are automatic echoes of spoken messages. d. Nonverbal cues transmit 65% of the meaning of our communication. 2. Which of the following measurements is the preferred distance for personal conversation in the United States? a. 1 to 2 feet b. 1.5 to 4 feet c. 4 to 12 feet d. 12 feet or more 3. Frowning, staring elsewhere, tightened posture, and leaning away from the speaker constitute a nonverbal cluster that indicates what emotion in the United States? a. Disagreement b. Boredom c. Evaluation d. Understanding 4. If you use humor successfully in a presentation, you may _________. a. Increase your audience’s trust. b. Pace your presentation to maximize comprehension. c. Establish commonality between you and the audience. d. All of the above. 5. If a reporter asks you, “When did your team stop floundering and get control of this emergency response?” which of the following is your best response? a. “My team stopped floundering and got control of this response from the beginning.” b. “My team initiated a unified, professional response from the start.” c. “Correction: My team never floundered in this response.” d. “I’m not going to honor your provocative question with a response.” Effective Communication Page 6.20
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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