Effective Communication - Emergency Management Institute ...

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UNIT 3: COMMUNICATING IN AN EMERGENCY Tips Activity Characteristics of Emergency Communications (Continued) Make sure your message is clear. When communicating in an emergency, you should always: Present the information in sequence; present the reason for the message, the supporting information, and the conclusion. Word the message precisely, making every word count. Avoid jargon, codes, and acronyms. Use common names for all personnel and facilities. Omit unnecessary details. Speak in sync with other related authorities. Keep messages consistent across various media. Take a few moments to jot down lessons learned about timely and accurate communication from emergencies or crises you have experienced. Types of Communication Communication media range in complexity from handwritten notices to international satellite broadcasts. The communication tools most frequently used in emergencies and the advantages of each type are listed below. Emergency Alert System (EAS) The EAS is an established communication method that warns a community quickly of impending dangers. All local partners should be well versed in the use of warning tones, crawl messages (a message that moves across the bottom of a TV screen), cable television override, National Oceanic and Atmospheric Administration (NOAA) weather radio, and other warning technologies linked to EAS. Effective Communication Page 3.3
UNIT 3: COMMUNICATING IN AN EMERGENCY Types of Communication (Continued) Oral Communication Types of oral communication include: Individual briefings. Phone conversations. Public speeches. On-air interviews. Public Service Announcements (radio and/or television). Oral communication is fluid and dynamic, and is shaped by both the speaker and the audience. Oral communication is enhanced by nonverbal communication such as body language and tone of voice. Print Communication In many emergency situations, it is best to use written communication. Types of print communication include: Fax E-mail Public notice Fact sheet or flier Press release Feature article Never underestimate the value of documentation. It allows the information to: Be consulted in the future. Exist independent of human memory. Be reviewed and revised before it is delivered. Be passed on intact to a second audience. Effective Communication Page 3.4
Page 1 and 2: Effective Communication Independent
Page 3 and 4: TABLE OF CONTENTS Page Unit 4: Iden
Page 5 and 6: Course Overview
Page 7 and 8: COURSE OVERVIEW FEMA’s Independen
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Page 11 and 12: UNIT 1: COURSE INTRODUCTION Course
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Page 17 and 18: UNIT 2: BASIC COMMUNICATION SKILLS
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UNIT 5: USING TECHNOLOGY AS A COMMU
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Unit 6: Effective Oral Communicatio
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UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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Unit 7: Preparing Oral Presentation
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UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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