Effective Communication - Emergency Management Institute ...

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UNIT 4: IDENTIFYING COMMUNITY-SPECIFIC COMMUNICATIONS ISSUES Why Traditional Messages Don’t Always Work (Continued) We in America have strong cultural traditions based on the influence of the Western Europeans who originally established our government. Whether we realize it or not—and we often don’t—these traditions shape the way we interact with other people. As our country has evolved, however, our population has experienced a huge influx of immigrants who have brought their languages, cultures, and traditions to the United States. Today, America hardly resembles the country that the Founding Fathers envisioned more than two centuries ago. We are older and more diverse. We are more accepting of others whose languages, cultures, and traditions are different from ours. And we recognize the inherent value of all Americans, regardless of culture, age, or disability. As you saw from the case study, cultural differences reflect internal beliefs and thought patterns that cause people to react differently to the same situation. Cultural issues aren’t your only considerations when communicating. Differences in age and sex, the presence of a disabling condition—and even the part of the country you live in—can affect how you communicate. To a large extent, the misunderstandings that occur involving people from different cultures have nothing to do with what they said—it’s how they said it, what they did when they said it, or even who they said it to. Effective Communication Page 4.4
UNIT 4: IDENTIFYING COMMUNITY-SPECIFIC COMMUNICATIONS ISSUES Activity Activity: Analyzing Community-Specific Needs Take some time to analyze your community’s special communications needs. Use the worksheet below and on the next page to help you organize your analysis. 1. What ethnic communities/cultural groups are represented in your community? 2. Where are these groups located? 3. Does your community include large percentages of: Non-English speakers? Elderly? Disabled? Other special-needs groups? 4. Where are these groups located? Effective Communication Page 4.5
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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Page 17 and 18: UNIT 2: BASIC COMMUNICATION SKILLS
Page 29 and 30: Unit 3: Communicating in an Emergen
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Page 115 and 116: UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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APPENDIX A: JOB AIDS Job Aid 3.1 Te
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS Sample Checkli
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APPENDIX A: JOB AIDS Before the Int
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APPENDIX A: JOB AIDS Preparation K
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APPENDIX A: JOB AIDS Write the Pres
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FINAL EXAM 1. Differences in previo
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FINAL EXAM 14. One reason to select
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